Manpower Hiring for Customer Service/Service Coordinators Job at Bradenton, FL Full Time

Customer Service Representative

Our client in Palmetto, FL is looking for hardworking, motivated talent to join their team. Don’t wait… apply today!
Whats in it for you?

• $18.00/hourly
• Monday-Friday
• 8:30am-5:00pm (1st shift)
• 11:30am-8:00pm (2nd shift)
• Temporary to permanent
• Paid training
• Full time hours
• Clean and safe work environment
• Opportunity for growth

What will you be doing?

• Initiates installation job process from emails and project schedules
• Utilizing systems, sources and schedules resources, either with technicians, contractors, and electricians to fill installation jobs. Obtains Purchase Orders for sub-contractors.
• Confirm the technicians have all required installation guides and understands the full scope of the project prior to hiring the technician.
• Help the service team and project managers as needed to ensure forms, pictures, and other documentation for all jobs are updated on appropriate platforms
• Send installation summary and deliverable to customer daily on all jobs
• Work alongside the Project Manager to help plan the installation schedule, check for site readiness, confirm all shipments of hardware are delivered prior to technician arrival
• Actively participate in daily and weekly project review calls with the customer
• Escalates issues to Project Manager or Director Project Management & Service as necessary for successful resolution
• As needed support the service department to complete the six-step procedures for check-in and check-out with technicians to confirm:

• needed equipment is on site
• tools are available to perform the scope of work
• documentation needed is complete
• Other duties as required or assigned by leadership.

Qualifications and Competencies:

• CRM knowledge
• Excellent verbal and written communication abilities
• Ability to prioritize, organize, and effectively manage multiple tasks and assignments with a high since of urgency
• Intermediate level understanding of cost and margin calculations
• Ability to work independently with minimal instructions
• Ability to perform effectively in a fast-paced environment individually and as a team
• Advanced problem-solving skills
• Intermediate knowledge of Microsoft Office suite

Are you Interested?
Stop your job search and apply today! A recruiter will be in touch within 24 hours.
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ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.