Manpower Hiring for Agency On-Site Supervisor Job at Dallas, NC Full Time

Job Description for Agency On-Site Supervisor

Our client’s Receivable Operations division supports lockbox services delivered to wholesale (corporate), public sector state government, and Federal government clients. The firm’s Receivables Operations division enables customers to accept traditional paper-based payments from clients by capturing information with efficient technology services and transferring it to an output file for accounts receivable updating. The main objective is to expedite collections of payments due by getting the check that’s “in the mail” deposited into the biller’s account as quickly as possible. A second objective is to expedite the posting of payment information, allowing the customer to update their account records. This can substantially reduce costs and expedite the crediting of deposits to individuals accounts, which provides high customer satisfaction and a rewarding service. Our strategic focus is to deliver an extraordinary level of service and quality to our customer while leveraging the firm’s operations and technology infrastructure.

As a On-Site Supervisor, specific responsibilities will include, but are not limited to the following:

• Overseeing daily workflow of specific workgroups and/or segments of the workflow process
• Managing a team of full and part-time front-line employees
• Handling complex customer relationships while utilizing service improvement tools and methodologies
• “Direct ownership” of remittance processing performance including allocating work in process to maximize high productivity and excellent quality
• Responsible for shift operations, informing shift manager of process delays, breakdowns, and resolving problems or obstacles to production and/or quality
• Providing guidance and development of the Team Leaders and Operations team members
• Effectively utilizing teamwork and leadership behaviors to create a highly engaged environment
• Ensuring that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, and general management practices
• Scheduling feedback and counseling with associates to ensure optimal performance
• Must be able to adapt and handle change effectively

Requirements:

• Background in employee engagement, training, and ongoing coaching
• Minimum 2 years supervisory/leadership experience, preferably in a Remittance processing environment
• Ability to lead, motivate, direct, and be visible to staff and direct reports
• Ability to coordinate and organize work while meeting and handling multiple deadline driven processes
• Demonstrated ability to multi-task and balance numerous activities simultaneously
• Functional experience with MS Office, including Outlook, Excel and other various proprietary tools
• Good decision-making skills as well as exceptional written and verbal communication skills
• Effectively interact with all diverse groups within the organization
• Display core leadership abilities: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential
• Physical requirements: Sitting – up to 95% of the time, Standing – up to 95% of the time, Lifting – up to 30% of the time and up to 50 pounds; Walking – up to 95% of the time

This position may require you to work non-traditional hours and/or additional hours as business needs arise

A Government Security Clearance may be required for this position. This includes, but is not limited to:

• Fingerprints
• Credit Check
• Employment History
• Proof of U.S. Legal Permanent Residence up to 7 years

Job Type: Full-time

Pay: Up to $23.80 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Referral program

Experience level:

• 2 years

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
N/A

Work Location: One location