Malone Solutions Hiring for IT Support Specialist – Omaha Job at Omaha, NE Full Time

Bring your personality to the Malone team! Go-getter. Straight-talker. People person. If that sounds like you, consider joining us for our mission. At Malone, there is nothing we love more than helping people and companies connect to accomplish amazing things! Malone is a private, award winning company that provides healthcare employees to clients spanning across the country. Malone was voted as one of the Top 100 Staffing Companies to work for in 2022 by the World Staffing Awards. We have experienced incredible growth and will continue this trend by investing in our most important resource: our people.

Malone Solutions is actively recruiting the best and brightest to join our growing industry. Malone’s Support Specialists are a vital part of the team. The IT Support Specialist is responsible for developing expertise on SaaS to enable providing technical assistance and support related to software functionality. Responds to help desk requests and phone calls and escalates issues to proper resources. If you are looking to join a family-owned and operated company with a great team environment, room for advancement and the opportunity to make a meaningful difference, we are hiring an IT Support Specialist at our Healthcare Division in Omaha, NE!

The Perks:

• Competitive Salary Package plus Branch Profit Sharing Plan
• Full Benefits Package including health, dental, vision, and life insurance
• Opportunities for internal advancement
• Relaxed office environment with casual dress code
• Fun, results-driven culture- we reward hard work and celebrate success as a team through company-sponsored activities and team-building events
• Career Development Opportunities
• Opportunity to work with a talented and driven team to support you
• No more nights and weekends- Schedule is Monday- Friday 8:00 AM-5:00 PM
• Paid Time Off and 10 paid company holidays
  
• Health and Dependent Care FSA options
• 401K with Company Match

The Primary Responsibilities

• • • Monitor help desk and reply to all tickets in a timely manner
    • Troubleshoots simple to complex issues as reported by end users
    • Contact users as needed to help them with any issues/questions
    • Respond in timely manner to directives from supervisor
    • Develop deep understanding of the systems both as an administrator and basic user.
    • Document application functionality as it relates to developing knowledge base articles to provide improved “self-help” for branch users
    • Analyzes and identifies trends in problems being reported and devises remediation measures
    • Demonstrates exemplary service by ensuring tickets are responded to efficiently based on priority/type of ticket and utilizing good communication skills, both written and verbal
    • Demonstrates ability to determine when a phone call with a user is required versus responding via email
    • Identifies reoccurring issues that need to be escalated to determine root cause
    • Continues to look for ways to improve processes and works with the team to implement improvements

The Qualifications

• • 2-year Associates degree or higher
  • 2 years staffing experience preferred
  • Excellent customer service skills – the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
  • Able to quickly learn systems, processes, and procedures, and grasp technical concepts
  • Excellent organizational, written and oral communication skills
  • A strong sense of urgency
  • Detail oriented and a pattern of high level of accuracy
  • Ability to evaluate, troubleshoot, and follow-up on issues as well as replicate and document for further escalation
  • A desire to learn, master and teach

Management Registry, Inc. hiring decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

For more information, please contact our corporate office at 1-866-805-8600.