Magnify Hiring for Inbound Call Center Agent Job at Grandview, MO Full Time

Seeking an Inbound Member Service Agent that will be a important first line of contact on the Member Services Team. We are looking for an Inbound Member Service Agent with a passion to serve, an aptitude for building rapport, and an ability to engage a Member through a genuine connection with a human touch approach. Our Call Center Agents will provide exemplary customer service while guiding our Members through the process. Our Call Center Agents are skilled problem solvers and utilize a consultative sales approach.

***GROWTH, A LOT OF OVERTIME AVAILABLE, IMMEDIATE START***

Location: On-Site in Overland Park, KS

Hours: 40/hr week, two consecutive days off. Several shifts available but must be willing to work weekends!

Hourly Rate: Starting rate of $17.50/hr

Position Type: Full time, contract to hire

Start Date: 2/6

Responsibilities:

• Respond swiftly and courteously to all potential customer inquiries
• Utilize interpersonal skills to establish a strong relationship that allow for direct probing to uncover the member’s needs
• Resolve member inquiries at the first point of contact
• Utilize effective sales techniques to influence the member to take action
• Ability to learn product portfolio quickly and discuss options and features in detail
• Provide knowledge and in-depth advice
• Educate members on products or services that will enhance their quality of life
• Show empathy both in word choice and intonation to all Members
• Strong ability to offer a sales rebuttal that address a member’s objections and in turn present solutions
• Ability to remain confidential with all proprietary information
• Competitive and self-motivated

Education Requirements

• High School Diploma or Equivalent
• College Degree is a plus!

Qualifications:

• Minimum 1-year experience in customer service and/or sales experience
• Ability to handle high call volumes and make sound business decisions in an efficient manner
• Exposure and/or interest in healthcare products and outcomes
• PC proficiency required
• Excellent listening and interpersonal skills
• Excellent communications skills
• Multi-task oriented
• Attention to detail and quality-oriented
• Analytical thinker and problem solver

Preferred Skills:

• Healthcare or related industry experience preferred
• Call Center experience preferred
• Knowledge of consultative sales techniques
• Ability to remain highly motivated in a multi-faceted environment

Additional Notes:

• Hours of Operation: 24/7
• Shifts may vary

Job Type: Full-time

Pay: $17.50 per hour

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center
• In-person
• Office

Application Question(s):

• Are you able to commute to Overland Park, KS daily(40 hours a week)?
• Are you flexible on having a schedule that includes weekends as long as you have 2 days off?
• Would anything come up on a background check?
• Are you able to start by 2/6?

Education:

• High school or equivalent (Required)

Work Location: One location