Macalester College Hiring for CRM Specialist (Hybrid) at Saint Paul, MN Full Time

The CRM Specialist will be a part of the Technology Experience & CRM group which engages leaders and stakeholders across the college in integrating collaborative data and coordinated efforts to support the college’s goals for student success.  This role will have the opportunity to collaborate with colleagues across campus, assess, build, and implement new solutions that will be impactful in the operations and success impacting student and alumni experience with the college.  The ideal candidate will have the opportunity to touch all points of the development process, from gathering requirements, to designing the data architecture to implementing the user experience within the CRM.  This role will be responsible for developing, supporting, monitoring, testing and maintaining all data and functionality in the CRM, specifically our implementation of Technolutions Slate.

Responsibilities

• Work with the Technology Experience CRM team to collaborate with Dean of Students, Academics Affairs, Advancement teams and college partners to assess current functionality, and continuously develop and implement improvements and enhancements in the CRM.
• Assist in the development, management, and deployment of workflow rules, custom objects, page layout design, tabs, and data mapping. Seek opportunities for automation or improvement of current processes resulting in efficiencies.
• Implement new features, or updating existing ones, to maximize the effectiveness of the CRM. Provide recommendations for improvement, consistent with best practices, and communicate any system changes, upgrades, or clarifications to end users.
• Serve as first level support for all CRM related concerns raised by staff, collecting necessary details and triaging the requests for the team including first level diagnostics.
• Assists in day-to-day production problems, acts as an escalation point to resolve urgent and/or complex CRM issues and manages user expectations.

• Create, maintain custom reports, and complex queries for reporting and visualization. 

• Create and deliver end-user training/documentation and develop ongoing assessment to ensure consistent use of technology tools. Provide functional and technical support across CRM users with varying levels of technical skills.
• Work with ITS and department stakeholders to integrate data exchange between key systems on campus.

Qualifications

• Bachelor’s degree in Computer Science, Business Information Technology or related field. 
• 1+ years of experience working with Slate CRM or other customer relationship management platforms.
• Experience in Higher Education.
• Working knowledge of HTML and CSS.
• Experience working with large datasets and using exploratory data analysis to ensure data quality and integrity.
• Strong attention to detail and a proven record of testing, proofing and creating documentation.

Compensation:

The annual salary for this position is $69,000-$75,000, depending on experience.

Benefits:

At Macalester, we are proud to offer excellent comprehensive employee benefits. Here are some highlights:

• 10% employer contributions to the retirement plan. 
• Outstanding vacation and sick time packages, plus an additional 10 holidays.
• Generous employer contribution to Health Savings Account.
• Tuition assistance which pays between 75% – 100% of eligible tuition for employee dependents at select institutions.
• Free primary care for most services through Nice Healthcare when enrolled in a Macalester health plan.
• Access to the athletics fitness facility, wellness coaching, and activities.

These are just some of the great benefits Macalester has to offer! To see our full benefits packages and options, please visit our Benefits Page.

Satisfactory completion of a criminal background check is a condition of employment.

Application Guidelines:

For best consideration, please apply by November 8, 2023.  Review of applications will begin immediately. All inquiries about this position should be directed to: 

Tracy Harris

Talent Acquisition Manager 

[email protected]

Macalester is dedicated to the goal of building a culturally diverse and pluralistic staff committed to working in a multicultural environment and strongly encourages applications from everyone who would add richness to our community, including people of color, individuals with disabilities, women and LGBTQIA+ individuals.

Macalester College – Institutional Overview

Founded in 1874, Macalester College provides students with the inspiration, insight, and experience to become successful and ethical leaders. Located in flourishing St. Paul, Minnesota, Macalester enrolls over 2,000 students from across the country and around the world. Macalester is a preeminent liberal arts college recognized for its student service and celebration of internationalism.

At Macalester, we look at our employees through a whole-person, holistic lens. With comprehensive benefits and well-being programs, we provide and enable our community members to grow and care for themselves, their families, and one another. Our whole-hearted fidelity to community-building and social justice exemplify these ideals. Macalester College continuously prioritizes a culturally diverse and pluralistic community. We value individuals of all backgrounds and lived experiences. 

Our rich blend of people holding varied identities enhances our strong commitment to multiculturalism and global citizenship. We seek candidates who reflect and strengthen our campus environment. Macalester invites and encourages everyone to apply who would add depth to our community including those from all sexual orientations, races, ethnicities, national origins, genders, religions, abilities, and ages.