Los Angeles Superior Court Hiring for IT Desktop Support Analyst Job at Los Angeles, CA Full Time

Position Description

POSITION TITLE: IT DESKTOP SUPPORT ANALYST
(Official classification title: COMPUTER and SYSTEMS SUPPORT ANALYST)

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SALARY: * $6,152.36 – $7,643.09 Monthly

• *$73,828.32 – $91,717.08 Annually

WORK LOCATION: Various positions available throughout LA County

FILING PERIOD: 12/16/2022 – 1/13/2023 at 11:59 pm (PST)

EXAM NUMBER: R9825G

RECRUITMENT TYPE: Open Competitive Job Opportunity

ABOUT THE COURT
Superior Court of California, County of Los Angeles (Court) is the largest unified trial court in the United States. Its 580 judges and commissioners work in one of the 40 facilities within the Court’s 12 judicial districts and are supported by more than 4,600 full-time Court employees. The Court has an annual budget of approximately $1 billion. The Court plays a significant role in the rich diversity of Los Angeles County as it serves and provides access to justice to more than 10 million residents across 4,000 square miles in 88 cities.

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ABOUT THE POSITION*

The IT Desktop Support Analysts serve the Court by providing a variety of difficult and responsible services to assist the court in making effective use of computer hardware, standard and specialized software, peripheral equipment, devices, and other technology. Incumbents are expected to exercise sound judgment in carrying out responsibilities independently and with detailed understanding of court information systems policies, procedures, and customer service issues.

For a detailed job description, please click here. Please note the requirements in the job description may vary from the requirements in the bulletin. Applicants must meet the requirements stated in this bulletin.

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SELECTION REQUIREMENTS: *
To qualify, you must meet one of the following options upon the final filing date of this bulletin:

OPTION I: One year of experience at the level of a Computer Support Technician II* working for the Los Angeles Superior Court. *Experience at the level of Court Computer Support Technician II is defined as performing work in a comparable class with the same level of responsibility, and requiring the same knowledge, skills, and abilities. Incumbents perform the full range of first and second level problem analysis and resolution of help desk problem calls and workstation support duties; installs, configures, tests, and maintains user computer hardware and software.

OPTION II: 18 months of experience at the level of a Computer Support Technician I* working for the Los Angeles Superior Court. *Experience at the level of Court Computer Support Technician I is defined as performing work in a comparable class with the same level of responsibility, and requiring the same knowledge, skills, and abilities. Incumbents perform the full range of first or complex problem analysis and resolution of service desk incidents, service request, and problem calls, and other service desk support duties.

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OPTION III: Graduation from high school or G.E.D. equivalent -AND-* Three years of progressively responsible experience in providing hardware, software, and network support.

Note: Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime.
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SPECIAL CONDITIONS OF EMPLOYMENT: *
All applicants must be able to show proof of full vaccination against COVID-19 prior to beginning employment with the Court.

You are considered fully vaccinated against COVID-19 2 weeks after you:

• Received a Johnson & Johnson (J&J)/Janssen COVID-19 vaccine, or
• Received a second dose of a Pfizer or Moderna COVID-19 vaccine, or
• Finished the series of a COVID-19 vaccine that has been listed for emergency use by the World Health Organization [WHO]

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Individuals with a medical condition that prevents them from getting a vaccine, as verified by their medical provider, or those with a confirmed sincerely held religious belief that prohibits them from receiving a vaccine, may request to be excused from this vaccination requirement as a reasonable accommodation to their medical condition or religion. The Court will review requests for accommodation on a case-by-case basis consistent with its existing procedures for reasonable accommodation requests._

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DESIRABLE QUALIFICATIONS: *
The ideal candidate will possess the following desirable qualifications:

• A bachelor’s degree from an accredited college or university in Information Systems, Information Technology, or a closely related field.
• A+ Certification or equivalent to industry recognized computer support certification.
• Experience performing help desk and computer support functions in a large public agency or enterprise.
• Experience operating computerized help desk systems to process service requests.
• Experience with VoIP telephone system administration, options terminology, and features.
• Experience supporting VIP or executive customers.
• Experience troubleshooting audio visual systems and components.
• Communicate effectively both orally and in writing.
• Ability to present technical information and explain concepts clearly, logically, with precision in oral and written form, and in a manner understood by technical and non-technical staff.
• Ability to effectively and efficiently handle multiple, simultaneous, and complex tasks and projects in a fast-paced IT support environment.

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EXAMINATION INFORMATION: *
PART I: Qualifying evaluation of education, training and experience based upon submitted application materials and supplemental questionnaire.

PART II: An online examination, weighted 100%, covering the areas listed below. No person may complete this assessment more than once every 12 months.

• WORK STYLES ASSESSMENT – Covering deductive reasoning, professional potential, achievement, independence, influence, confidence, optimism, and reliability.
• TECHNICAL SKILL – Covering computer systems, configuring PC peripherals, hardware, help desk operations, networking, PC and system terminology, security, software, troubleshooting process, user problems.
• COGNITIVE SKILL – Covering inductive reasoning, and verbal reasoning ability.

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APPLICATION AND FILING INFORMATION: *
Applications may only be filed online. To learn how to apply online, please access the Online Employment Application Guide. Los Angeles Superior Court reserves the right to verify all submitted documentation prior to appointment. The Court will only consider completed applications submitted, along with the required documents, and will reject incomplete applications. A resume will not substitute for a fully completed employment application. To facilitate the full and proper consideration of your work experience, clearly specify what professional experience meets the required job qualifications. When listing your work experience, please specify the beginning and end dates for each job you held and describe your experience for each position.

Please provide a current and accurate email address for the Court to communicate with you about this job opportunity. Human Resources staff will notify all applicants of their application status via email. We recommend that you add [email protected] to your SAFE SENDERS list to avoid the notification being filtered as spam mail.

Los Angeles Superior Court is an equal opportunity employer. Applicants with disabilities who require reasonable accommodations to participate in the recruitment process can contact the email address provided below. For additional employment information, please click here (Download PDF reader).

Questions regarding this posting may be e-mailed to [email protected]

WHAT TO EXPECT NEXT:
We will notify you of the outcome after each step of the recruitment process has been completed. Applicants who successfully pass each (and all) examination part(s) will be placed on an eligible list good for one year. Other vacancies may be filled using this list.

Exam No. R9825G
IT DESKTOP SUPPORT ANALYST
(Official classification title: Computer and Systems Support Analyst)

Applications may be submitted online at www.lacourt.org
OR via the HR computer kiosk at
Los Angeles Superior Court
Human Resources Administration
111 N. Hill Street, Room 203Los Angeles, CA 90012

Job Type: Full-time

Pay: $6,152.36 – $7,643.09 per month