Lifestyle Solar Hiring for Customer Service Representative Job at Fresno, CA Full Time

Customer Service Representative

Job Summary
Are you known to be the glue that holds groups together or the go-to when others are in need of help and support? Do you have a knack for relationship management and thoroughly enjoy frequent and very engaged interactions and problem-solving for and with people? If so, then the role of a Contractor and Customer Support Agent may be a wonderful fit for you. This individual contributor role reports to the Office Manager and holds a critical role in managing the service relationship with our furniture customers.

Here’s what you’ll be doing:

• Provide first-level and second-level customer service
• Review and analyze results of survey feedback and recommend areas of improvement
• Work with counterparts of our partner company to ensure seamless customer experiences
• Daily tracking of customer/inventory
• Compile and communicate executive updates on a weekly/bi-weekly basis
• Work cross-functionally to ensure team members’ actions are promptly completed
• Full Time Shifts – 8-5 PM

Key Qualifications

• High emotional intelligence
• Works well in ambiguity
• Flexible and adaptive towards changing processes and environments
• Excellent interpersonal, communication, written skills
• Strong analytical and problem-solving skills
• 2+ years of customer service background

Lifestyle Solar is an Equal Employment Opportunity Employer

Job Type: Full-time

Pay: $17.00 – $23.00 per hour

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: One location