LifeStance Health Hiring for Intake/Scheduling Coordinator (Healthcare Call Center) Job at Mount Pleasant, SC Full Time

Full Time

Monday-Friday 9:45am-6:15pm

Training onsite (first 2 weeks of employment) 8:30am-5:00pm

****Remote eligible if you live within 1hour of the Mt Pleasant, SC location.

LIFESTANCE OVERVIEW

LifeStance Health is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.

Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.

Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.

Our Values:

Delivering Compassion – We care for people unconditionally and act with empathy always.

Building Relationships – We are collaborative, building enduring relationships to achieve more together.

Celebrating Difference – We respect the diversity of every individual’s lived experiences.

Since LifeStance Health was founded in 2017, we have grown to nearly 5,000 clinicians and team members serving patients in more than 370 locations. We acquire clinical practices and open new locations across the country, with thousands of new clinicians joining our mission every year. We are reimagining mental health.

Learn more at www.lifestance.com.

ROLE OVERVIEW The Customer Care Intake Coordinator is responsible for assisting new patients in establishing care with a LifeStance provider. Tasks include initial assessment scheduling, collection of necessary demographic and insurance information, handling of referrals and clinical history to properly match a patient to the most appropriate provider. Ideal candidates should be able to quickly learn and adapt to the intake department processes and technology. Technology includes Electronic Health Record (EHR), appointment scheduling, phone, and contact center systems.

RESPONISIBILITIES

Handle intake department interactions via phone (Inbound and Outbound), email, voicemail, faxes, and chat

Assist new patients establishing care with a provider

Intake Assessment

Scheduling initial appointment

Obtaining patient clinical historical, demographic, and insurance information

Processing and managing of referral paperwork

Assess patient needs to match patient to an appropriate provider

Follow up activities may include

Contact referral source, patient, and/or provider office to obtain additional information that is required to complete verification of benefits and/or prior approvals

Communication with patient and provider regarding delays in processing referral or prior authorization

Screen any inquiry calls to schedule potential new patients

Reaching out to patients to initiate new services and complete assessment

Assist caller/patient with any questions regarding new patient appointments or referrals

Communicate regularly with key referral sources to ensure proper placement

Assist with incoming emergency calls as appropriate

Other tasks as assigned by management

SKILLS & EXPERIENCE

High school diploma or equivalent required; Associate degree with relevant work experience preferred

2+ years of experience in a call center environment

2+ years of experience in healthcare environment, medical or mental health practices

Prior experience working with Electronic Health Record systems (EHRs), Call Center and phone systems

Must have strong computer proficiency with knowledge of Microsoft Office, Internet, and Email

Ability to type fluently

Job Type: Full-time

Pay: $20.00 – $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Healthcare setting:

• Outpatient
• Telehealth

Medical specialties:

• Psychiatry

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Medical office or medical insurance: 1 year (Preferred)
• recent medical office or medical call center: 1 year (Required)

Work Location: Hybrid remote in Mount Pleasant, SC