Lewis Plumbing, Inc Hiring for Dispatcher/Customer Service Job at Santa Barbara, CA Full Time

Fast paced local owned and operated plumbing company seeks Customer Service Representative and Plumbing Dispatcher with 5+ years’ office experience. We are looking for a long-term employee who is looking to be a part of a team / family business

Benefits:
The Company offers a benefits program consisting of the follow:
Paid Time Off in accordance with the length of time employed. You begin accruing your paid time off on your first day of employment and are eligible to utilize this benefit after satisfactorily completing your (90) day introductory period.
Medical Insurance & IRA

Position Summary:
This position is primarily responsible for all office duties—being the initial point of contact for our customers and providing exceptional customer service. Other duties include, but are not limited to, assisting other office staff with various duties as needed, including mailings and various record keeping responsibilities. Typing up work orders in our dispatching software and following up. Daily scheduling and constant communication with customers, technicians and manager on status of projects with a pleasant demeanor. Ability to work in a fast-paced environment and able to adapt to changing situations proactively while multitasking and remaining a positive attitude. Manages both incoming and outgoing correspondence accurately and in a timely manner.

Position Responsibilities:

• Answer incoming and internal calls coming in a prompt, courteous and cheerful manner; and take messages, or page appropriate staff or client, as necessary. Forward and/or escalate questions and concerns as appropriate. Receive and sign for special deliveries. Assist members and staff in a confidential manner. Maintain a pleasant demeanor Data entry. Filing; and other duties as assigned. Ability to organize and prioritize large volumes of tasks and information to meet deadlines.

Qualification Standards:
Specific Job Knowledge, Skills and Abilities:

• Welcoming and hospitable personality and cooperative with other departments and staff members. Demonstrated ability to accomplish goals through teamwork and work proficiently with minimum supervision Minimum High School Diploma or GED required; with office administration experience of 5+ years.. Demonstrated proficiency and professionalism in handling a multi-line phone system. Professional appearance (i.e. professional business attire and grooming), demeanor required. Must be self-directed, and able to effectively perform duties independently, and with minimal oversight. Excellent communication (written, verbal) and interpersonal skills required. Ability to effectively, and professionally handle customer service demands while balancing multiple tasks and competing priorities—appropriately escalating questions and concerns to the manager on duty or other appropriate customer service representative. Basic computer skills knowledge and proficiency in MS Office applications, including Word, Excel and Outlook. Must be available to work Monday through Friday in office. This is not a remote/work from home opportunity.

Physical Demands:

• Requires ability to safely lift items up to 10 pounds occasionally.
• Be able to work in a sitting position for long periods of time.
• Be physically able to reach, bend, kneel, stoop and lift above shoulder level.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in listening to, understanding, and clarifying the concerns and issues raised by customers and staff members.
• Must be detailed oriented, able to manage data with a high degree of accuracy.
• Demonstrates effective judgement when there are interruptions and changes to schedule.

Scheduling or plumbing / construction experience is a plus

Administrative Duties:

• Scheduling
• Stocking supplies
• Sorting and sending mail
• Answering and routing phone calls
• Greeting visitors

Financial Duties:

• Processing payments

Benefit Conditions:

• Waiting period 1st of Month following 60 days
• Only full-time employees eligible

Work Remotely

• No

Job Type: Full-time

Pay: $20.00 – $30.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
All employees are required to temperature check and wear a mask. No meetings in office

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 3 years (Preferred)
• Customer Service: 3 years (Preferred)

Work Location: One location