Description
Leidos has a remote opportunity for an IT professional to work as an Help Desk Agent supporting several federal customers. The successful candidate will be responsible for answering calls, logging the calls in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to possess an IT background, to assist customers in troubleshooting and resolving problems. Support provided is governed by Service Level Agreements in place with the customer and include number of call responses, length of calls, etc. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills. Our Help Desk operation is staffed 24x7x365, although the core hours of operation are 6am to 7pm CST, Monday through Saturday.
Schedule:
8am to 4:30pm CST – Monday, Tuesday, Wednesday & Thursday
6am to 2:30pm CST – Saturday
Off – Friday & Sunday
Training Schedule:
Leidos will provide basic training on the systems that will be used. The training schedule will be 1-2 weeks (M-F) where the candidate will work with a trainer from 6am to 2:30pm CST. The selected candidate will need to attend this training during these hours.
Other Information: Laptop, headset, mouse, Polycom phone, and keyboard provided by the company.
If this sounds like the kind of environment where you can thrive, keep reading!
Specific duties of the position include but are not limited to:
Requirements:
Preferred Experience:
Come join our rapidly growing team and enjoy these benefits:
Pay Range $27,300.00 – $42,000.00 – $56,700.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
#Remote
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