Lantech Hiring for Technical Support Specialist (Manufacturing) Job at Louisville, KY Full Time

Who are We?

Lantech is widely recognized as the world leader in stretch wrapping technology. Not surprisingly since we invented the first rotary stretch wrapping machine and have continually re-invented the product with new features and performance-enhancing technology ever since. We also are industry leaders in robust and efficient case and tray handling equipment. Today, Lantech equipment is found worldwide, with technical support in multiple languages.

Here’s a Glimpse at What you’ll Do:

As a Technical Support Specialist at Lantech you will:

• Provide technical support via phone, email, and video to customers, service technicians, and spare parts coordinators for all Lantech products.
• Document and troubleshoot electrical, mechanical, and programming issues
• Coordinate with internal teams (engineering, manufacturing, sales, etc.) to develop a resolution for the issue.
• Follow up on open service tickets.
• Ensure the service ticket is completely documented and all collaborating data and communication is attached.
• Program PLCs, HMIs, VFDs, Light Curtains, etc. for the parts team
• Create requests to the parts group for warranty and contract parts orders and part quotes based on field service technician requests.

The work schedule is Monday to Friday (8 hours/day) with periodic rotation to cover the early or late shifts (10 am-7 pm). Periodic covering of after-hours support is also required which may include coming into the facility to remove a part from a machine on the floor or programming a part for the Lantech Parts Team.

What are We Looking For? (Requirements)

We are looking for someone who:

• Is detail-oriented, a self-starter, with excellent customer service skills and a strong technical aptitude.
• Is able to read mechanical and electrical drawings.
• Has strong oral and written communication skills.
• Is proficient in using Microsoft Office (Word, Excel, Outlook)

Education & Experience:

• 3-5 years of experience servicing, testing, maintaining, or providing troubleshooting support for controls-based industrial equipment.
• Associate’s degree in a technical field. Will consider a minimum of 5 years of equivalent experience.

Desired Skills:

• Ability to troubleshoot RSLogix500 and RSLogix5000-based PLC logic
• WinMan experience
• Customer service skills
• Communication skills

Reasons you will love working at Lantech:

• 
  Job Stability: Lantech is an essential business that is thriving in the manufacturing industry and growing exponentially in the market. We believe that job stability is not only about your ability to hold a job. It also means you enjoy what you are doing as well as the benefits and compensation offered.
• 
  Competitive Benefits: 401k + Company Match, Quarterly profitability bonus, Medical, Dental, Vision, Paid Life, STD & LTD, Paid Life insurance, Paid Vacation, PTO, 8 paid holidays per year.
• Competitive Pay
• Casual Dress
• GREAT CULTURE
• & More!

#HP