Lamar University Hiring for Coordinator, Welcome Center at Beaumont, TX Full Time

20112837

Position Title:

Coordinator, Welcome Center

FTE:

1.0

Position Type:

Staff

Department:

Welcome Center

Job Summary/Basic Function:

About This Role:

The Coordinator of the Welcome Center provides leadership and daily supervision of the daily campus visit program and on-campus admission events. Collaborates with staff for implementation and execution of large group, small, targeted visits, and daily and individual visits. Provide leadership for the Tour Guide program, as well as all admission events. Represents the face and spirit of the university by ensuring excellent customer service and quality follow-up and reporting for all perspective Cardinals visitors to the Beaumont Campus. When necessary, assists applicants, students, parent, and members of the public with the admissions process and provide accurate recruitment information. This position reports directly to the Assistant Director of the Welcome Center.

What You’ll Do – Position Responsibilities

• Responsible for management and oversight of all on campus visit programs and daily campus visits, Cardinal Saturdays and specialty tours.
• Work with the Assistant Director of the Welcome Center to develop on campus visit strategies Evaluate effectiveness of daily visits and campus programs, using data to enhance program offerings and the visit experience.
• Provide leadership to student staff, ensuring effective visit opportunities for diverse populations of students and parents.
• Oversee training of all Welcome center personnel and student service areas to give focus on excellence in customer service.
• Monitor the entire welcome process in order access and provide a quality experience for prospective students and their families.
• Maintains competency and professional currency through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as requested by Welcome Center Director.
• Serve as liaison between the Welcome Center and the University community, including the scheduling of use by university departments and organizations and all requests for event set-up materials.
• Provide direction and leadership for Tour Guide program, creating a well-trained core of representatives for the University.
• Oversee training of all Welcome Center personnel and student service areas to give focus on excellence in customer service.
• Make recommendations regarding the web site and publications to promote campus visit programs.
• Work with recruitment marketing manager to develop communication plans as a follow-up to campus visits.
• Attend various functions that merit Lamar University’s attendance (i.e. scholarship award ceremonies.)
• Maintain university CRM with respect to events, tours, call campaigns, and any student and counselor interactions.
• Maintains an inventory of resources and materials for events.

Who We Are:

Lamar University is a diverse and accessible global university for life-long learners with a passion for broad-based community engagement. As a vital contributor to the socioeconomic wellbeing and resilience of the Gulf Coast region, our expertise is recognized locally and beyond. Lamar University is home to more than 17,000 students and is among the fastest growing Texas colleges and universities. LU is a member of The Texas State University System, which is the first higher education system of Texas and maintains the lowest average tuition and fees of any university system in Texas. With more than 100 degree options and a community that cares, Lamar students are always proud to be Cardinals.

Lamar University is committed to fostering a culture of diversity where students, faculty and staff of all backgrounds can learn, work, and serve.

Benefits:

• Health, dental & vision insurance
• Life insurance
• State of Texas Retirement plans
• Tuition covered at 100% for employees, spouses and/or eligible dependent.
• Paid time off – vacation, sick, and holidays.

To see more information about the available benefits, please visit: Insurance – Lamar UniversityMinimum Qualifications:

• Bachelors degree
• Valid Driver’s license required
• Two years related experience.

EEO Statement:

Lamar University is An Equal Opportunity Employer

Veteran’s Preference Statement:

Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003.

Preferred Qualifications:

• Sales experience and familiarity with customer relationship management systems, relationship selling, and other sales techniques preferred
• Experience speaking to a diverse and varied student population including low socioeconomic (SES), first generation, and other groups traditionally underrepresented in higher education preferred
• Contacts with coworkers from other organizational units of the University
  Tact and judgment are requirements in obtaining or giving information of a confidential nature
• Comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization
• Demonstrates ability to manage and supervise
• Ability to work and communicate effectively and respectfully with diverse populations
• Strong interpersonal skills, creative problem-solving skills, and demonstrated skills in oral and written communication
• Presentation and Public Speaking skills

Security Sensitive Statement:

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

Salary:

$37,330-$48,529

Posting Date:

02/07/2024

Close Date:

05/07/2024

Open Until Filled:

No