Ktek Resourcing Hiring for Entry Level IT Support Job at Marysville, OH Full Time

Job Description

• Provide hardware / software / network problem diagnosis / resolution via telephone & hands and feet support for all customer’s end user Issues for Windows, Mac, Printers, Handheld devices and any other infrastructure equipment.
• Coordinate and manage relationships with vendors and support staff that provide hardware / Software / network problem resolution.
• Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention’s.
• Work closely with Support Groups like help desk, GAM peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
• Projects: perform effectively as project leader or project team member as required for all internal assignments.
• Training: Be willing to participate & provide in on the job and commercial training designed to enhance skills and support capabilities.

Job Types: Full-time, Contract

Salary: $17.00 – $19.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Marysville, OH: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Required)
• Windows: 1 year (Required)

Work Location: One location

Speak with the employer
+91 8328381094