Kromek, PLC Hiring for IT Support Analyst Job at Zelienople, PA Full Time

Kromek is a leading producer of CZT (Cadmium, Zinc, Telluride) based radiation detectors used in several markets, including advanced medical imagining. Our products can detect cancers much earlier and more precisely, resulting in safer and healthier lives.

Our IT infrastructure is crucial for providing business needs and empowering users productivity while also providing support for strong business growth and scalability. Consequently, Kromek is seeking a talented individual for the position of IT Support Analyst.

Reporting to and working closely with the IT manager located in the UK, you will be responsible for the day-to-day operational IT support of the US Operations in Zelienople, PA. This includes coordinating activities and on-site support to assist the company help desk located in the UK.

The job duties will be diverse and range from setting up equipment for new users to assisting with IT projects under the guidance of the IT Manager to managing the relationships with local service providers.

You must possess good initiative, problem solving skills and be able to communicate technical issues to range or technical non-technical users. Moreover, you must have the patience and customer service skills to educate and enforce IT protocol and procedures in an informal, fast-moving environment.

Occasional travel may be required to other Kromek sites in the US and USA and candidates must hold a current valid passport.

Responsibilities

· Monitoring critical systems (backups, server status, etc.)

· Patch/update management for end user devices

· Liaising with local technology providers as/when required (IT, telephone systems, photocopier engineers etc.)

· Installing and setting up new user machines /workstations

· Procurement of IT Software and Hardware

· Documenting IT procedures

· Working with Project teams to provide IT guidance and support required

· Maintenance and updating of legacy systems.

· Provide IT education and training

· Management and renewals of software licensing

· IT asset management

· Working with the IT manager to install and maintain the local IT infrastructure

· Remote support for out site in West Covina, CA

· Security administration

Essential Requirements

· Good understanding of network fundamentals

· Anti-Virus administration experience

· Active Directory and group policy knowledge

· Desktop support experience

· PC build hardware and software experience.

· Approachable with excellent customer service skills

· Good working knowledge of all Microsoft desktop operating systems

· Good working knowledge of Microsoft Office 365

· Extremely tech savvy/excellent technical skills

· Excellent problem-solving ability.

· Able to pick up new technologies quickly.

Desirable Requirements

· Linux experience (highly desirable)

· Window server administration experience (including Hyper-V)

· Microsoft 365 administration/Cloud Administration

· Firewall and general network administration

· Mobile device configuration and setup (MDM and NAM)

· PowerShell/Batch Scripting

· Server build experience

· 3CX IP Phone System

· SQL Database support

· IT Governance & Policy

What’s in it for you to join Kromek?

· Work in a leading-edge semiconductor technology development and manufacturing organization – one of the very few in the Pittsburgh, PA area

· Work in an organization that is informal, fast moving, non-bureaucratic with few management levels and accessibility to top executives, key suppliers, and customers

· Work in an organization and tole with substantive IT challenges and opportunities

· Opportunity to fully develop your IT experience and make a difference

· Kromek Share option equity incentive program.

· Competitive pay and benefits – Medical, dental, vision insurance

· 401(k) plan with immediate eligibility and company match after 3 months.

· Company paid life, short term disability and long-term disability insurance.

We are located 2-4 minutes from Rt, 19 and Rt, 79 Evans City exit

Interested individuals can apply or submit a resume to either: Indeed or www.kromek.com(careers)

Kromek is an equal opportunity employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, age, veteran status, marital status or disabilities

Job Type: Full-time

Pay: $52,000.00 – $60,000.00 per year

Benefits:

• Flexible schedule
• Referral program

Experience level:

• 2 years

Schedule:

• Evening shift
• Night shift
• No weekends
• On call
• Weekend availability

Ability to commute/relocate:

• Zelienople, PA 16063: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 2 years (Preferred)
• Windows: 3 years (Preferred)

Work Location: One location