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Kindred RehabCare Hiring for Employee Service Center Specialist I at Louisville, KY Full Time
Job Description
Description
Lifepoint Health is recruiting for a Employee Service Center Specialist to join our HR Team!
Position Summary:
Responds to inquiries from employees and leaders via phone and email regarding HR issues. Provides administrative support and coordination within a fast-paced HR Department that supports employees located across the United States. Answers general human resources related questions regarding policy, procedures, benefits and record information.
About Lifepoint Health:
Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.
Essential Functions:
* Responds to phone calls and emails on HR related questions regarding Kindred policies and procedures
* Provides education on benefits, leaves of absences, payroll, HR processes and updated policies/procedures to new hires, employees, and managers
- * Investigates employee questions re: paid time off (PTO) and payroll issues and works with internal and external departments to resolve/escalate as needed
- Maintains electronic employee records in HR information system (SAP)
- Provides guidance to leaders on how to access HR document resources
- Escalates employee relations issues to the appropriate level as needed
- Provides reports to field as requested (employee rosters, etc.)
- Responds to site requests from regulatory agencies for personnel information
- Participates in information sharing with co-workers; identifies trends and passes recommendations for improvement to the supervisor
- Responds to general correspondence on unemployment benefit/claims
- Utilizes SAP CRM to respond to customer requests for information/assistance
- Performs other duties as assigned/needed.
Knowledge/Skills/Abilities:
- High degree of emotional intelligence
- Excellent oral and written communication and interpersonal skills which include the ability to effectively communicate in a courteous manner with staff, co-workers, leadership, vendors and internal and external customers.
- Ability to identify problems and develop solutions
- Ability to manage several tasks simultaneously; set priorities and plan work to meet deadlines
- Ability to work with a team to create effective departmental strategies and meet department goals.
- Strong organizational skills, high attention to detail and customer focus.
- Willingness to work additional hours to meet work objectives
- Strong computer skills with working knowledge of Microsoft Office, word-processing and spreadsheet software, HRIS, Internet
- Basic knowledge of human resources programs and specific regulations relative to human resources.
- Ability to maintain confidentiality
Skills and Abilities:
Mathematical Skills
- Business Mathematical Skills — Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
Computer Skills
- Foundational Computer Skills — Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc.
Communication
- Foundational Communication Skills — Simple messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.
Decision Making
- Job Specific Impact — Decisions generally affect own job or assigned functional area.
Nature of Problems
- Routine Business Problems — Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
Independent Judgement
- Foundational Judgement — Results are defined and existing practices are used as guidelines for how to complete work activities; works closely with supervisor/manager who provides broad guidance and overall direction.
Planning/Organization
- Foundational — Prioritize assigned and routine tasks. Handle appropriately.
Physical and Mental Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment and Travel Requirements:
Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.
In hospital environment, may be exposed to hazards and unusual elements, which may include but are not limited to bloodborne pathogens and / or contagious illnesses, toxic chemicals, and biohazardous materials which may require extensive safety precautions and the use of protective equipment.
Noise level in the work environment is typical for an office and/or hospital environment.
Minimum overnight travel (up to 10%) by land and/or air
Benefits:
Competitive pay and benefits including 401k, paid time off, employee illness benefit (EIB), medical, dental, vision.
Additional Information:
Lifepoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status or any other basis protected by applicable federal, state or local law.
Qualifications
Education:
- High school diploma required; Degree preferred
Experience:
- Minimum of 2 years customer service center or HR experience required; 3 years preferred.
- Prior use of a ticketing/case number system strongly preferred.
Equal Opportunity Employer/Veterans/Individuals with Disabilities. Drug Free Workplace
