Kelly Hiring for Mailroom Assistant Job at Waterford, CT Full Time

Your next good thing is right here. At Kelly® Professional & Industrial, we’re all about helping you discover what’s next in your career. And we just so happen to be seeking a Sr On-Site Service Specialist to work for a client in Schaumburg, IL 60196. If this sounds like the right fit for you, read on and apply!

TEMP TO HIRE

Schedule: Monday- Friday, 7:00 AM- 6:00PM (60 min lunch)
Pay Rate: $19 per hour

DAY TO DAY RESPONSIBILITIES OF A MAILROOM ASSISTANT:
Assist with receiving, processing and delivery of US mail and overnight accountable packages from various carriers. Reception support and first responder for fleet support replacing toner and clearing jams. Should have copy, print, scanning experience. Candidate must be a self-starter, assertive and have the ability to multitask, make adjustments as the need dictates, focus on the task at hand and prioritize by urgency of the customer’s needs. Must have excellent oral and written communication skills. Candidate must have dependable vehicle, be flexible with hours, be mobile and drive to different locations daily as assigned with availability between the hours of 7:00 am – 6:00 pm M-F. Role provides support in receiving and distributing packages received from overnight accountable carriers. Job entails lifting , moving, and storing packages received. This would include distributing paper to printers. Must be able to lift 50 lbs. unassisted. Over 50 can get assistance from team member or dollies on site.

• Assists with new MS site implementation.
• Utilizes TRAC for tracking onsite services
• Understand site requirements and performing associated duties
• Knowledgeable of all area services within assigned accounts
• Performs daily visual inspection of site services and Ricoh and customer compliancy to safety.
• Routinely spend time overseeing the service delivery quality and answering the questions of on-site staff
• Optimizes services and personnel resources in a wider area beyond the site level in order to meet deadlines.
• Fills in for absences or vacations of the onsite resources, may include site supervisor.
• Coordinates all aspects of services, which entails traveling to and from various accounts.
• Answer questions for the other staff during completion of in-house and off-site services.
• Creates and maintains a customer-focused environment.
• Is responsible for customer satisfaction by engaging end-user feedback.
• Is responsible for raising customer issue to ESM/AOM, Supports the resolution to completion.
• Validate Site Procedures guide documentation, escalating gaps to SM/ESM/AOM
• Routinely identifies and documents process improvement suggestions and communicates them to management.
• Assists in the training of new and existing employees. Focus daily time to overseeing employee work and answering questions.
• Ensures field compliance with RICOH Service Excellence performance requirements. • Proactively manage service requests for hardware and software solutions in the service center.
• Arrange for service calls and follow through on escalations
• Effectively escalate technical issues as defined in site procedures guide
• May order operational supplies for support of contracted services per procedures guide
• Collects data for the completion of the Monthly Management Report as directed
• Proficient in implementation, documentation of site procedures, and sufficient quantity to support operations now and in the future
• Other duties as assigned
REQUIREMENTS:
• Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred
• Requires valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy.
• Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders.
• Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales and production departments.
• Possesses ability to adapt to changing situations, flexibility, high motivation and sense of urgency.
• Possesses basic math skills.
• Possesses judgment in making sound justifiable decisions and taking action in solving problems.
• Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards.
• Possesses commitment to task by having started and persisted with specific courses of action.
• Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances.
• Possesses working knowledge of account services to facilitate job scheduling.
• Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources
• Possesses ability to resolve customer related issues.
• Possesses ability to troubleshoot and coordinate problem resolution.
• Possesses proficiency in the use of MS, Mac and Lynx computers.

What happens next?

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Field Support Specialist today!

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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