Jr. Field Engineer
Position Title: Jr. Field Engineer
Reports to: Contract Manager and Kapstone Team Lead
REQUIREMENT: Must be a U.S. Citizen
Job Description and Summary
The Field Engineer candidate will provide USCIS user support at remote locations on assigned open tickets and work in collaboration with the Service Desk. The Field Engineer is responsible for resolving customer affecting technical issues in a timely fashion in order to maintain customer satisfactions. The Field Engineer installs, troubleshoots and maintains an extensive variety of products and equipment. The Field Engineer will have the ability to make replacement cables from raw cable and RJ-45 connectors. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers’ needs. The following are principal duties of the Field Engineer:
Responsibilities & Duties
Deskside Support which includes
Asset Inventory Support
Disposal Preparation Support
Encryption Services
Video Conferencing and Audio/Video O&M
Local On-Site Cabling
Overseas Site Support (Depends on Position)
Wireless Services
Service Center Services
Account Management Services
Qualifications & Skills
Mandatory:
Desired:
Job Type: Full-time
Pay: $38,000.00 – $40,000.00 per year
Benefits:
Schedule:
Ability to commute/relocate:
Application Question(s):
Work Location: One location
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