Customer Service Representative
Kan Herb Company manufactures and sells the highest quality botanical herbs for health professionals for over 30 years. Under new leadership, Kan is now seeking a highly motivated and dedicated customer service representative to take in phone and web orders from our customers, who are acupuncturists, distributors and other health care professionals.
Duties and responsibilities:
Order processing and invoicing of order received via the phone, email and Kan website. Answering incoming phone calls in a courteous and professional manner.
Entering purchase orders from Kan’s distributors.
Ability to apply right code, discount and shipping information.
Accurately process customer’s credit card and settling of credit card batches.
Handle and resolve customer complaints and returns in a professional manner while being able to fill out appropriate paperwork accurately.
Complete end of day tasks such as sending tracking number to customers and keeping track of orders sent.
Assembling marketing support materials for customers and prospects.
Requirements:
Excellent professional phone manners
Ability to prioritize among competing tasks in a fast-paced environment
Attention to detail, clarity and precision.
Excellent listening, verbal and writing skills.
Monday to Friday 8:30 to 5:00, but hours negotiable
Base salary + benefits
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
Shift:
Weekly day range:
COVID-19 considerations:
This is an office, not retail setting, so little to no direct contact with customers. Every employee is required to wear a mask for the duration of the work day, though this may change soon.
Application Question(s):
Experience:
Language:
License/Certification:
Work Location: One location
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