Johnson & Hill Staffing Hiring for Customer Service Rep Job at Chicopee, MA Full Time

Are you looking to take your customer service and general office skills to a new work home? This well established company with offices in Chicopee could be just the opportunity for you. Join this tight knit team as a contract-to-hire customer service representative. Pay rate is $20 per hour.

In this role, you’ll begin by mastering the behind the scenes aspects of the customer service team. It’s crucial that you have strong attention to detail because you’ll be working with specific information regarding the product this organization makes and distributes. The ability to recognize the subtle differences between items and their corresponding item number is key.

As you progress, you’ll begin to work with contracts, purchase orders, and various correspondence with customers. For that reason, your order entry skills must be fast and accurate, and you’ll want to have comfort with basic math skills. In addition to all this, the role also involves work on the phones providing superior service to customers, some of whom have been loyal to this organization for over 40 years. As you can imagine, a service-oriented mindset (i.e. the customer is always right) is another one of many keys to success for this role.

Customer Service Requirements

At least 3 years of experience in a customer service role

Experience maintaining long-term customer relationships

Fast and accurate data-entry skills

College degree preferred

Calm and consistent professional demeanor