Johnson County Community College Hiring for Student Support Technician at Overland Park Main Campus Full Time

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Job no: 495421
Work type: Part-time Temporary
Location: Overland Park Main Campus
Categories: Information Technology, Student Employment (non Work Study), Student Services

Position, Department: Student Support Technician, Operations

Type of Position: Part-time Temporary, Non-Exempt

Work Schedule, Hours per week: Mon-Sat; 7:30am-7:00pm, 25 hours per week

Pay Range:$15.00

Pay Grade: 50.50

Benefits Category: Partial benefits

Position Summary: The Student Support Technician serves as the first point-of-contact for JCCC student support. This position is responsible for initial triage and assistance in determining the resolution of student issues, escalation of issues to higher level technical support professionals when necessary, and reporting of trends when requests appear to be out of the ordinary. The Student Support Technician will also be directly involved in the JCCC knowledge management process.

Required Qualifications: • Must be a JCCC student enrolled in at least 3 credit hours for the current or subsequent spring or fall semester and at least 18 years of age or older
• Strong problem solving/troubleshooting skills
• Familiarity in Microsoft Office software

Preferred Qualifications: • Customer support experience
• Technical writing experience
• Previous experience with a support ticketing system is valuable but not necessary

To be considered for this position we will require an application, resume, and cover letter.

*Unofficial transcripts are required for all Adjunct faculty and Faculty positions.

Position Details: Job duties include but are not limited to:

• Technical Support Center Operations – Assists with day-to-day customer support requests and problem resolution needs. • Provides basic problem resolution and support services for JCCC students at the main office as well as remote sites. • Utilizes support tools, special access and provided documentation to assist in the support, maintenance and problem resolution for JCCC technologies. • Participates in the testing and evaluation of new hardware and software technologies as well as implementation of prototypes and proof-of-concept solutions • Assists in the development and maintenance of Technical Support Center procedural documentation to include knowledge articles. • Provides feedback impacting student success and customer satisfaction. • Assists with general front desk reception duties for Information Services.
• Computer Lab Operations – Assists with day-to-day customer support and requests. • Assist with Technical Support Center requests in established lab locations. • Assist with lab operation support needs.

*Duties and responsibilities, as required by business necessity, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.

Diversity Statement: Here at Johnson County Community College, we seek to inspire positive change for our students, faculty, and staff through promoting growth and development of all individuals. We aim to create a sense of belonging, accepting all values, life experiences, and perspectives on our campus. We are seeking individuals who will bring their true, authentic selves to JCCC so we can broaden perspectives with innovative ideas, interests, and passions, while fostering and promoting our diversity commitments to our community. We believe that engaging all of our unique employees is the key to students’ success. You belong here.

About JCCC: Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That’s five decades dedicated to smaller class sizes, more resources and a thriving campus culture – not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.

Equal Employment Opportunity: Johnson County Community College (JCCC) is an Equal Employment Opportunity Employer. JCCC provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

Disclosure: If you need any assistance throughout the search process, please reach out to the HR Generalist for this position. In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email [email protected].

Advertised: 17 Jul 2023 Central Daylight Time
Applications close: 02 Aug 2023 Central Daylight Time