Jerry’s ABRA Auto Body and Glass Hiring for CSR – Customer Service Representative Job at Mankato, MN Full Time

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide service information and resolve any emerging problems that our customer clients might face with accuracy and efficiency. Work with our production staff, insurance carriers and office team to create the best customer and team experience. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes, understanding how difficult it is to be without your own vehicle. Customer schedules, concerns and issues is needed in scheduling the work flow and need to be communicated with the team to help keep the customer needs first. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

· * Manage incoming calls

· * Schedule repairs, car rental

· * Build a relationships and trust with customers through open and interactive communication during customer’s vehicle update calls.

· * Provide accurate, valid and complete information by using the right methods/tools

· * Keep records of customer, insurance communications

· * Follow communication procedures, guidelines and policies

· * Take the extra mile to engage customers

· * Work well in a team environment

· * Filing and general office duties

· * Work with customers at drop off and pickup of vehicles

Skills

· * Proven customer support experience or experience as a client service representative

· * Keep accurate records

· * Strong phone contact handling skills and active listening

· * Customer orientation and ability to adapt/respond to different types of characters

· * Excellent communication and presentation skills

· * Ability to multi-task, prioritize, and manage time effectively

Job Type: Full-time

Pay: $18.00 – $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• 10 hour shift

Ability to commute/relocate:

• Mankato, MN 56001: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location