Jasper Hotel Hiring for People & Culture (HR) Manager Job at Fargo, ND Full Time

WHO WE ARE

Hotels done differently. It’s not just a slogan it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates’ pride in who they are, where they live and who we serve.

Soulful, sophisticated, and avant-garde, the Jasper Hotel serves as Fargo’s social hub for cultured locals and modern travelers looking to connect, discover and indulge, the intersection of luxury and community. Redefining hotel luxury in North Dakota, this new build has 6,000 square feet of flexible space, 125rooms and features Rosewild Restaurant, a signature lobby lounge, and a café.

WHO YOU ARE

Your past experiences and genuine care for others has drawn you to a career centered around people. Because you are fun and traditional work environments bore you to tears, hospitality chose you. You believe that being an impactful People + Culture professional is just as much an art, as it is a science. You are learning that not all remedies can be outlined in a policy or noted in a handbook. You see yourself as a trusted resource for the team and a resounding partner for the business. You understand that you can play a powerful role in supporting the business and lives of the associates by serving as the glue for the HR department, acing the day-to-day tasks, and maintaining the systems and processes to support the team. You enjoy the challenge of being relied on, and continually look for ways to partner with your counterparts at Headquarters and at the hotels to better support the business from the inside out.

THE ROLE

The People & Culture Manager (HR) reports to the Hotel General Manager and works directly with the People + Culture leadership team at the hotels. As an HR professional, you will live and breathe the company’s culture pillars of People, Place, and Character that promote an engaging, positive, and safe work environment for all associates. The position will ensure the execution of proven practices and programs, ensuring practices on the property make associates feel recognized, valued, and supported. This position supports all areas of the People + Culture function as a trusted advisor and sounding board for other People + Culture leaders. If optimism, genuine care, and attentiveness are not your main attributes, this is not the position for you.

WHAT YOU WILL DO

• Uphold and role model the company’s principles of People, Place, and Character, and be comfortable ensuring others are also modeling our values that drive collaboration, intuition, and translocal hospitality.
• Build and maintain a trusting and transparent relationship with all stakeholders, explicitly developing rapport and respect with the hotel Directors of People + Culture, General Managers, and your peers at Headquarters (HQ) – we don’t like the word “corporate”.
• Willingness and ability to be based in the greater Chicago area and work from the office located in the West Loop the majority of the time.
• Willingness and ability to travel to the hotels up to 25% of the time to either facilitate learning programs, assist with hotel openings, transition, or need for additional support
• Ensure People + Culture processes and practices are kept up to date, on track, and running smoothly, including HRIS systems, administrative responsibilities, recruitment flow, tracking learning events, timely responses to phone calls, mail, and email
• Be the primary caretaker for associate benefit needs at Headquarters, including new hire automated onboarding, benefits open enrollment and audits, COBRA administration, eligibility audits, and associate benefit questions
• Assist with the recruitment process at Headquarters by coordinating job requisitions, creating job postings, corresponding with applicants, interviewing, preparing offer letters, monitoring background checks, coordinating onboarding plans, and processing new hire paperwork
• Assist the HQ people + Culture team with general compliance items as it relates it EEO reporting, OSHA, and ACA.
• Be knowledgeable on workers’ compensation practices and reporting, LOA administration practice, employee relations issues, timely and accurate unemployment response, and reporting, questions regarding paycheck administration, time and attendance expectations, and sound interpretation of the associate handbook for hotel People leaders and HQ.
• Assist and act as a judge and sounding board when reviewing employee relations issues with People leaders
• Become an expert in all systems utilized in the People + Culture Function, including HRIS, background check, time and attendance, applicant tracking, 401K, benefits platforms, etc.
• Regularly “nudge” hotel People leaders to ensure follow-through in achieving recruitment processes, policy rollouts and acknowledgments, other key deliverables, and their support and leadership at internal celebrations
• Communicate to hotel teams via multiple channels including email, Teams, word of mouth, fliers, Outlook invites, etc.; ensure inclusivity by utilizing translation resources to relay information to other represented languages when applicable and feasible
• Be cool and calm as a duck on the water while balancing the coordination of multiple tasks, projects, and deadlines, while still extending warm, professional, and timely assistance. Know how to pivot when things pop up, know when to reprioritize
• Achieve your responsibilities without direct supervision and make sound decisions that represent accurate information, a flair for detail, and show due diligence in fact-finding
• Know how to keep a secret by maintaining confidentiality and discretion pertaining to associate information and sensitive matters
• Achieve expert knowledge and practice of departmental policies, service procedures, and standards, and be willing to receive other responsibilities and request assistance as requested by a hotel leader
• Guide others with integrity by ensuring all local, state, and federal laws are adhered to, and others are educated on regarding their roles and responsibilities to regulatory and compliance obligations.

What you will need

• Minimum of three (3) years of People + Culture (Human Resources) generalist experience
• Previous hotel experience preferred
• Previous People + Culture (Human Resources) Management experience preferred
• Bachelor’s degree with an emphasis in Hospitality Management or Human Resources or related field; double the years of related People + Culture (HR) generalist experience
• Fundamental knowledge of Title VII, ADEA, FLSA, ADA, OSHA, and FMLA
• Ability to navigate computer systems, including Microsoft Office Suite and HRIS system experience
• Adaptable interpersonal skills to communicate effectively with all associates, regardless of role
• Professional proficiency in the English language, including reading, writing, and verbal communication
• Ability to lift up to 15 pounds on a regular basis

HOW YOU LEAD

• Highly analytical in thought and recommendations; although will never act like the smartest person in the room, and continually seek out the facts; can express a point of view without it being driven by an ego
• Engages others in general conversation tactics to build rapport quickly and can lead and adapt communication and presentation tactics to engage the audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders
• Passionate in driving results of their effort and others; can influence others to take direction to execute on the strategy through tactical methods, and is comfortable in prioritizing their work and that of others
• Comfortable in being a “general” in identifying strategic needs, yet can be a “soldier” to ensure the implementation of a strategic plan is implemented
• Approaches fact-finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation
• Values the importance of making decisions with integrity, maintaining confidentiality across internal workgroups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.

Job Type: Full-time

Pay: $65,000.00 – $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Human Resources: 1 year (Preferred)

Work Location: One location