JAKROO Hiring for Customer Success Specialist Job at La Crosse, WI Full Time

Customer Service Representative.

As a member of the Customer Success Team, your role will be to act as the primary point of contact for our inbound customer service interactions via phone, online chat and email. Relying on your dazzling personality, charm, and organizational skills, you will create amazing customer experiences and achieve high levels of admiration from your team members. You will be mentored by the senior team members and gain vast amounts of knowledge and experience positioning you to take on a greater role in the company.

The ideal candidate will have both personal interest, participation and experience working in a customer service role within the sports apparel industry.

Primary Job Requirements:

– Monitor inbound customer service inquiries and resolve or redirect to internal team members as needed.
– Process customer orders, RMA’s or sample requests on an ‘as need’ basis..
– Provide administrative support to the inside sales team during high volume periods.

Key Skills & Requirements:

– You are exceptional at creating superior customer experiences. You love working with people and solving problems.
– Detail oriented, responsible, able to multi-task with good time management skills.
– Positive and energetic phone skills, excellent listening skills, strong writing skills.
– Strong computer skills and familiar with Microsoft office.
– Familiarity with the endurance sports market desired but not mandatory

Location: This position will be based out of our La Crosse, Wisconsin or Pleasanton, California office. The option for a hybrid on site and work from home is available.

Status: Full-time

Salary: $40-50K, Medical, 401K, Paid Vacation, hybrid WFH option available. Great working environment

To apply, please send your cover letter and resume to: Talent Acquisition

Job Type: Full-time

Pay: $40,000.00 – $50,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• La Crosse, WI 54601: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Work Location: Hybrid remote in La Crosse, WI 54601