Jackson Healthcare Recruiting Aida Rosario Hiring for IT Support Technician Job at Alpharetta, GA Full Time

Jackson Healthcare is seeking an IT Support Technician for our growing headquarters in Alpharetta, GA. We are looking for an individual who has strong attention to detail, loves to learn and has excellent written and verbal communication skills. If you have a good technical background, high initiative, and strong customer service skills, then please apply!

As an IT Support Technician, you will:

· Answer technical support phone calls and provide Tier 1 support to our associates

· Log all calls in our ITSM tool and triage and escalate issues as appropriate

· Prioritize and execute tasks in a high-accountability, quick paced and dynamic environment

· Utilize exceptional written and verbal communication skills with keen attention to detail

· Demonstrate dedication to exceptional customer service

Necessary Skills:

· Experience using, configuring, and troubleshooting Windows, Mac OS, Android, and iOS operating systems.

· Basic knowledge of Wi-Fi and cellular data service, and experience configuring client devices

· Basic understanding of LAN/WAN concepts, VLANs, switches and routers

· Understanding of VPN principles

· Experience with Active Directory, account management, distribution lists, and network permissions

· Excellent interpersonal skills, especially the ability to listen and understand associates’ concerns and issues to provide the best service possible

· Ability to speak confidently to customers, making technical jargon easy to understand

· Experience working in a collaborative team environment, sharing knowledge, and providing creative solutions

· Ability to document technical resolutions for future reference
Required Experience:
· This position requires a high school diploma and 1-3 years of related experience.

· A+ or Microsoft MCP certification desired

· MCSA, HDI, or other certifications or degree desired

Requirements/Working Conditions
§ Participate in shared afterhours rotation which includes additional pay and work from home

§ Additional working hours as required

§ Flexibility to work early or late shifts as needed

§ Lifting and transporting of moderately heavy objects such as computers and peripherals

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Alpharetta, GA 30009: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• customer service: 1 year (Preferred)

Work Location: One location