IT Voice Hiring for IT Tech Tier 2 (Onsite) Job at Houston, TX Full Time

Job Description

Our goal is to have the best employees who make up the best team that provides the best service to our customers. If you are looking for a fast-growth company with sound values and want to take your career to the next level, this is the place for you.

Requirements:

• Monday-Thursday 7a-4p onsite at client HQ with C Level Execs present
• Friday 7a-4p remote
• 3 years of experience in IT environments, understanding of AD, domains, replication, etc.
• Understanding of networks, subnetting, and OSI model
• Design and implement permissions on file and folder structure
• Microsoft infrastructure, desktop, and server systems, including Windows Server 2012-2019, Exchange, O365 Admin and Active Directory Services (single and multiple site environments)
• Improves system performance by identifying problems and recommending changes.
• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications
• Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.
• Ability to provide clients, with technical expertise for virtualization, mobile, and cloud-based, solutions
• Ability to analyze and resolve basic computer problems and escalate when required
• Serve as escalation point for Level 1 engineers

Other Responsibilities:

• Certs such as CompTIA A+ and Network+ are great but not required
• Manage the lifecycle of tickets
• Attend team meetings
• Respond to client and corporate email within established time frames
• Maintain effective and timely communication with clients and staff
• Participate in training and development
• Comfortable working on multiple projects and issues simultaneously
• Update client documentation when needed
• Participate in on-call rotation
• Other duties as assigned by the supervisor or manager

Job Type: Full-time

Pay: $40,000.00 – $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Only if required by customer.

Experience:

• Desktop support: 3 years (Required)
• Computer troubleshooting: 3 years (Required)

Work Location: Remote