IT Technician II/Admin Hiring for IT Technician II/Admin Job at Binghamton, NY Full Time

We are a well established technology company in the Binghamton area growing to meet new client demands.

For over two decades we have established a reputation for being one of the best options for managed IT services in the Southern Tier market of New York.

By providing the critical support that keeps our clients up and running, we ensure they can focus on their core businesses.

Our team works through multiple channels (telephone, email, and chat) in support of external clients for software and hardware issues. Every day is different for us bringing new challenges and we are ever-learning as we deal with often complex trouble-tickets for a wide range of hardware. software, and networking components.

Working largely from our local office we are always ready and willing to jump in the car and head to the client’s site when duty calls, and when demand is high opportunity for additional off-hours work.

Serving as an I.T Technician II/admin, you will be responsible for both Help Desk as well as Onsite roles as needed providing computer, device, hardware, software, storage, networking, and operational support for external client employees.

What You’ll Do

· Provide telephone, email and chat support for external clients for software and hardware issues

· Escalate technical issues and outstanding tickets as needed

· Oversee new employee device setups, user accounts, and access to resources

· Control hardware and software assets as they relate to the end-user

· Respond to requests for assistance in person, via phone, and electronically

· Troubleshoot and resolve problems for all networked devices (desktops, laptops, tablets, cell phones)

· Configuration, deployment, and troubleshooting of workstations

· Upgrading, migrating, and installing desktop systems

· Running routine back-ups for network servers and desktops

· Malware/Virus troubleshooting and resolution

· Installing and administering IPSEC and SSL based VPN networks

· Manage frequent requests by contributing to an online knowledge base and procedures documentation

· Evaluate and contribute innovative technology solutions, and IT project-assigned tasks

· Maintain software and hardware inventory

· Available for remote after-hour on-call support from assigned shift coverage, as needed

· Travel as needed to support local clients within the Greater Binghamton area.

· Log all help desk interactions within Connectwise ticketing system

What We Offer

· Small team environment

· Industry average hourly compensation package

· A great inter-office culture

· Opportunity to grow, learn and advance your career

· Reviews and salary increases based on performance

· Health insurance

· Matching IRA Mutual Fund

· Company-sponsored training and certification

Minimum Qualifications

· Strong customer-facing communication skills

· Established experience in both Help Desk & Desktop support areas

· U.S citizen, Green Card holder,

· At least THREE years of technical support experience

· Enthusiasm for technology, systems, and customer support

· Excellent Operating Systems knowledge – Windows 10, Linux, OS X, iOS, Android

· Strong support experience with Microsoft products to include Office 365/Excel/Word/Outlook

· Excellent Desktop software knowledge – Microsoft Office, modern browsers, hardware, software, and networking concepts.

· Experience working with a service ticketing system (Connectwise/Autotask/Remedy) or similar

Preferred Qualifications

· Ability to support a wide range of software, servers, networks, and routers

· Experience working within an MSP (Managed Services Provider) is a major advantage.

· Knowledge of TCP/IP, DHCP, DNS, LANS, WANS and Routers

· Experience with Apple/Windows Deployment Technologies

· ITIL, CompTIA A+, or Microsoft Training/Certifications

· Bachelors degree in Computer Science or related field

· General knowledge of virtualization and cloud-based concepts (VMware, Hyper-V, Azure)

· Logical troubleshooting progression

· Adaptability

· Attention to detail

· Ability to work independently and as part of a team

· Analytical problem-solving abilities

· Excellent interpersonal and teamwork skills

· Strong written and verbal communication skills

Benefit Conditions:

• Waiting period may apply

This Company Describes Its Culture as:

• Detail-oriented — quality and precision-focused
• Innovative — innovative and risk-taking
• Aggressive — competitive and growth-oriented
• Outcome-oriented — results-focused with strong performance culture
• Stable — traditional, stable, strong processes
• People-oriented — supportive and fairness-focused
• Team-oriented — cooperative and collaborative

COVID-19 Precaution(s):

• Remote interview process
• Social distancing guidelines in place

Schedule::

• Monday to Friday

Work Remotely

• No

Job Type: Full-time

Pay: $18.00 – $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan

Schedule:

• 8 hour shift
• On call

Education:

• High school or equivalent (Required)

Experience:

• relevant: 1 year (Required)

License/Certification:

• Driver’s License (Required)

Work Location: Multiple Locations