Requisition ID: req41586
Job Title: Client Intake Intern
Sector: Administrative/General Office
Employment Category: Intern
Employment Type: Part-Time
Compensation: USD 0.00 – 0.00 Hourly
Location: New York, NY RAI USA
Job Description
Job Title: Client
Intake Intern
Duration:
Mid-May-August, In-Person, Candidates willing to stay 6+months preferred
Reports to: Community Relations and Operations Point Person
Available Shifts: Mornings, 9am-1pm – OR – Afternoons 1-5pm Mon – Thursday (specify your preferred shift in a short cover letter)
The Client Intake Intern will provide coverage for the
reception desk, greet and direct client walk-ins, and schedule client
appointments with appropriate staff. He/she will answer the IRC in
New York’s main telephone line, direct incoming calls as appropriate and assess documentation of clients to
determine program eligibility. The Client Intake Intern will provide additional
clerical assistance and support to IRC staff in the New York regional office.
RESPONSIBILITIES:
*Coordinate with IRC’s Resettlement, Child Protection,
Immigration, Health and Wellness, Education and Learning, Economic Empowerment, and Development & Communications Departments
*Perform reception duties such as greeting visitors to the
office and connecting them to appropriate staff
*Assess documentation of visitors to determine eligibility
of services
*Schedule appointments for all programs depending on
eligibility of client
*Answer and direct incoming phone calls
*Assist staff with clerical and administrative duties
*Display sensitivity to cultural and personality
differences of refugee clients.
*Respect their beliefs and values.
*Adhere to IRC policies, particularly those related to
confidentiality and client privacy
*Communicate effectively in person and by telephone
* Other related duties as assigned
LEARNING OBJECTIVES:
1. Understand scope of IRC services and programs available
for a variety of immigrant and refugee groups in New York City
2. Improve communication and customer service skills in a
linguistically and culturally diverse environment
3. Learn about refugee resettlement issues and processes
Qualifications
Qualifications:
Previous administrative
experience preferred, but not required
Strong computer skills with
proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Cultural sensitivity and detail
oriented with the proven ability to meet deadlines
Ability to effectively
communicate and work as a team member in a cross-cultural
environment;
Ability to communicate clearly
and effectively in English; additional fluency in Arabic, Dari,
Pashto, French, Spanish or Kiswahili preferred
Willing to learn about IRC
history, philosophy, global work, and local efforts
Willing to adhere to IRC
volunteer and workplace policies.
Availability Monday-Friday from 9
AM-5 PM
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