Internal Data Resources Hiring for Technical Support Specialist Job at Decatur, GA Full Time

Technical Support Specialist

IDR is seeking a Technical Support Specialist to join one of our top clients in Decatur, GA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

This is a long term, multi-year contract; W2 only.

Fully onsite – must have a reliable means of transportation!

Position Overview for the Technical Support Specialist:

• Provide in-person and remote IT support to end users
• Use Active Directory to Add/disable user accounts and unlock accounts
• Diagnose, troubleshoot, and resolve hardware, software, and peripheral issues
• Provide an exceptional customer experience to end users

Required Skills for the Technical Support Specialist:

• 3+ years of experience providing technical support
• Strong experience supporting users in Windows OS and Office 365
• Strong ability to utilize Active Directory
• Must be familiar with DNS and DHCP
• Must be okay with 25%-35% of travel around Georgia (mileage is reimbursed)

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 9 years in a row

Job Type: Full-time

Pay: $27.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• help desk, desktop, or IT Service Desk service: 3 years (Required)
• M 365 and Windows: 2 years (Required)

Work Location: One location