Integrated Resources, Inc Hiring for Application Support Analyst Job at Midland, TX Full Time

Title: Application Support Analyst
Location: Midland, TX
Duration: Fulltime Permanent
Shift: Full Time 8:00 a.m. – 5:00 p.m.

POSITION SUMMARY

· The Revenue Cycle Analyst – Scheduling, HIM, Registration – supports multiple applications and their respective customers. You will work with the Patient Access, Scheduling, and HIM departments and their Managers and staff to support a full suite of primary and related peripheral applications including department-centric processes and technological solutions to meet the goals of the organization.

· You will be responsible for incident resolution, service request management, problem resolution and project management for applicable applications.

· You will identify, analyze and document user requirements by partnering with department leaders.

· This calls for developing an in-depth knowledge and understanding of the application set, working with the user community to define their needs, and designing and delivering application solutions to meet those needs and improve the operational and financial positions of Midland Health systems.

· The Revenue Cycle Analyst is the primary contact for Cerner Millennium Revenue Cycle functions, including but not limited to Registration Management, Scheduling Management, and Health Information Management. You will be responsible for enhancing systems and processes for the Midland Health system and serve as the application expert and primary support contact.

· This position will require you to participate in our on-call rotation. Experience with one or more of the Cerner Millennium Registration, Scheduling, HIM, and the Clinically Driven Revenue Cycle applications is beneficial and highly desired.

DUTIES

· The Application Support Analyst is responsible for the design, implementation, oversight, and ongoing management of the software applications associated with ongoing hospital operations.

· The primary goals of the application support analyst are ensuring excellent functionality, performance, reliability, security, fault-tolerance, and operational continuity of the hospitals applications, and all the IT-dependent business functions for which they exist.

· The application support analyst will communicate effectively verbally and via written forms.

· Additionally, analyst will demonstrate and maintain industry specific knowledge and judgment associated with the specific area of expertise.

ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS

· Install, configure, support, and maintain software applications as assigned.

· Work with hospital departmental staff and super-users to continuously optimize and improve the functionality of the hospital application.

· Develop and maintain documentation of all application, database, interface, and associated services to facilitate the management, optimization, expansion, and troubleshooting of the hospitals business applications.

· Develop and maintain adequate configuration documentation to ensure rapid deployment or repair of existing software components to ensure business continuity.

· Work to ensure excellent application security of all protected information in accordance with hospital policies and procedures, including those defined by HIPAA and other industry standards.

· Monitor software capacity, performance, and lifecycle to ensure continuity of adequate functionality.

· Research and recommend new technologies to facilitate the performance of the hospitals business objectives.

· Ensure that all software and associated workflows meet hospital and industry standards.

· Undertake routine preventative measures to implement, maintain, and monitor software security and performance.

· Provide input to projects, training or information to individuals on tasks and projects which include a software component.

· Analyze and resolve faults, including those of both major and minor impact to the hospital application, utilizing the tools and documentation standards defined by HIS departmental policies and procedures.

· Work with other departments, including those within and outside the HIS department, in fulfillment of hospital tasks and projects.

· Monitor the use, by hospital employees, of software resources to ensure compliance of hospital standard use policies.

· Resolve assigned support and service requests in a timely, effective, and courteous manner; utilizing tools and documentation as defined by HIS policy.

· Perform maintenance activities in pursuit of all general responsibilities specific to position.

· Participate in assigned meetings, committees, etc. in accordance with assigned responsibilities.

· Participate in projects at a level in accordance with respective job responsibilities.

· Contribute to the departmental knowledge base, in order to improve documentation of existing systems and problem resolutions.

· Coordinate productively with other hospital employees, including those within and outside the HIS department.

· Provide routine updates on ongoing tasks and projects to stakeholders, in accordance with HIS policies and procedures.

· Identify, research, and work to implement on areas of improvement within the assigned areas of expertise.

· Provide excellent customer service to all stakeholders who rely on service from the HIS department.

· Maintain excellent industry knowledge respective to the area of expertise.

· Complete tasks in a timely and effective manner as assigned.

· Serve as subject matter expert on one or more department specific focus areas, as assigned by management.

· Act as general support for hospital application.

· Act as specialist support for one or more specific departments or applications, as assigned.

· Act as support coordinator for larger tasks and issues, as assigned.

· Participate as a subject matter expert in assigned projects.

· Direct work team for project, as assigned by PM or manager.

EDUCATION AND EXPERIENCE

Bachelor’s degree in equivalent field, or equivalent experience, required.

Industry specific training required.

1-4 years of experience as an application support analyst required.

Industry specific associate-level or professional-level certification desired.

Demonstrated skillset in multiple relevant technologies applications required.

Demonstrated customer-service and communication skills required.

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Job Type: Full-time

Schedule:

• Day shift

Work Location: One location