The Learning Technologies Specialist is responsible for the utilization and maintenance of the Learning Management Platforms and for researching, developing and supporting the implementation of e-learning as a methodology at Buffalo Wild Wings. This position participates in special projects involving learning and development, technology, and media as required. RESPONSIBILITIES Technology Support: + Act as an LMS support admin for both company and franchise sports bars + Troubleshoot and resolve basic user issues, manage assignments, and update learning assets and programs in conjunction with training needs of the organization. + Communicate and respond to all LMS inquires within a timely manner + Ensure functionality of the LMS in areas of notification and administration of training operations and assessments + Work closely with learning team to ensure training is available and able to be completed as required + Ensure an efficient enrollment process of new team members (company) into the LMS thru integrated data feeds + Clearly communicate with internal and external stakeholders impacts to and from the LMS + Responsible for setting up, running and maintaining LMS reports + Understand and assess impact of new processes and systems integrations and timelines for the LMS + Explore and recommend opportunities to improve the LMS performance across the organization + Be able to effectively document all process changes and procedures related to LMS administration Learning Support: + Creation of and improvement of job aids, resource guides, training documents, elearnings, quizzes, and workbooks using appropriate authoring tools + Assist with production panning, including scheduling, coordinating, needs analysis, and communication planning + Follow best practices of learning management administration + Serves as the business liaison with external vendors to ensure outsourced programs/products meet internal requirements and objectives EDUCATION AND EXPERIENCE QUALIFICATIONS + Bachelor’s degree or equivalent combination of education and professional work experience + Preferred Certification and/or training in e-learning and specialized subject matter(s) + Preferred Certified Professional in Learning and Performance (CPLP) + Basic understanding of graphic design, instructional design and eLearning development + Prior LMS administration experience + Experience in the hospitality and service industries REQUIRED KNOWLEDGE, SKILLS or ABILITIES + Effective verbal and written communication + Identifies possible solutions to a variety of technical problems and takes actions to resolve + Effective time management + Customer-focused approach in attaining desired results + Proficient with Microsoft Office suite including Word, Excel and PowerPoint + Advanced ability to create and manipulate Excel spreadsheets + Able to execute pre-defined processes from detailed written or verbal instructions and apply knowledge of the process for follow-up and troubleshooting Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC Drive-In restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple-it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.
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