Insight Global Hiring for IT Operator Job at Vernon Hills, IL Full Time

JOB DESCRIPTION

• Lead the planning, design, implementation, and administration of IT Operations platforms.

o Key technologies include File Transfer, Job Scheduling & Core Banking platforms

• 80% of their day will be in Symitar and OpCon
• Deep technical support & vendor management of the associated systems/vendors
• Troubleshoot & resolve complex Incidents using established documentation and technical knowledge
• Guide, train and mentor IT Operations, Service Desk technicians and other IT staff as appropriate
• Perform the role of IT Operations Analyst during periods of vacation and/or shift coverage
• Continual Service Improvement in the execution of the daily processes and tasks of the team
• Leverage automation tools such as PowerShell, OpCon, System Center, to reduce manual effort
• Manage data center and network/data closet access in accordance with security process
• Create, manage and document work items according to documented standards, processes & established SLAs
• Design, develop and publish appropriate metrics & KPIs (Power BI strongly preferred)
• MACD activities for the supported platforms and processes
• Perform maintenance and patching on appropriate technologies and platforms as documented
• Monitor and report status of the various backup solutions, working with the storage engineer as required
• Create capacity plan for the supported technologies and platforms
• Perform the Change Initiator and CAB Member roles according to established process/procedures
• Maintain Knowledge Base documentation updating current or creating new where appropriate
• Identify and/or update self-service options & efficiency improvements to support End Users
• Project tasks and other duties as assigned

MINIMUM REQUIREMENTS

• 5-10 years’ experience in the IT Operations space, including server support, job scheduling and FTP
• Extensive experience with Symitar and OpCon
• SMA OpCon, Episys Quest, SFTP, and GlobalScape tools
• Prior experience supporting the Credit Union or finance & banking sector
• Strong documentation skills- metrics/reporting (PowerBI Preferred)
• Strong general knowledge of the IT infrastructure- network, server, storage & security concepts
• Strong written, verbal, team interaction, and empathetic customer service skills

DESIRED SKILLS