Infotree Global Solutions Hiring for Genesys Product Owner – W2 Job at Remote Full Time

Product Owner for voice products within a Scaled Agile Framework.

Working on a highly visible enterprise wide migration to Genesys.

Primary Responsibilities:

• Accountable for the product backlog and prioritization of user stories with team members
• Create business user stories
• Practical understanding of SAFe principles and practices
• Partners with Scrum Master in supporting Scrum Framework
• Shares and decomposes Features into user stories (non-technical)
• Develop a deep understanding of the customer and product needs
• Recognized voice of the business to the team
• Works closely with Product Manager to represent capabilities and features at team level
• Periodically re-prioritize the Product Backlog based on customer feedback, market changes and business priority as communicated by the Product Manager
• Access-able for the team to answer questions, and during Sprint planning sessions, and Daily Scrum
• Owns the continual acceptance criteria for business value story user stories, which is Demo-ed by the team

Required Qualifications:

• Bachelor’s Degree or 3 years of additional relevant experience
• 3 years of experience with Product Owner, Project Management and / or Business Analysis
• Experience systematically analyzing problems, drawing relevant conclusions, and devising appropriate courses of action

Preferred Qualifications:

• Experience working in IVR / call technology systems, Digital, or Omni-channel space
• Healthcare insurance industry experience

Job Type: Contract

Salary: $55.00 – $65.00 per hour

Schedule:

• Monday to Friday

Experience:

• Genesys: 3 years (Required)
• Product Owner: 3 years (Required)
• SAFe principles: 3 years (Required)
• Call Technology Systems: 3 years (Required)
• Healthcare: 3 years (Preferred)

Work Location: Remote