InfoSend, Inc Hiring for Client Services Support Associate Job at California Full Time

***REMOTE POSITION ONLY IN: CA, TX, FL, IL,GA; OTHER STATES WILL NOT BE CONSIDERED***

Get to Know Us

InfoSend is a privately held corporation that delivers hundreds of millions of print/electronic documents per year. InfoSend’s core competencies are information technology, document formatting, electronic payments, and document production.

Are you tired of feeling under-valued or feel just like a number at your company? Come apply with us! InfoSend was established in 1996 as a family-owned business. We have over 200 employees across multiple states, and the company culture has led to high employee retention.

We are dedicated to maintaining a great company culture, one where employees feel a sense of belonging, are treated as family and are valued for their contributions and the perspectives they bring. In addition, we believe in having a healthy work-life balance.

The Role

The Client Services Support Associate acts as the primary escalation point for both automated process alerts and client support requests. The Client Services Support Associate will attempt to address the issue or will escalate to the appropriate department and ensures that routine types of support requests are handled promptly and efficiently.

Shift Hours: M-F 7:00 am- 3:30 pm

What we offer:

• Medical, dental, vision, and life insurance
• Supplemental Insurance
• Flexible Spending Account
• 401(k) with generous company match
• Bonus Opportunity
• PTO, Sick and Holiday Pay
• Work-life Balance
• Opportunity for growth
• Employee Assistance Program
• Stability!!
• COVID Safety. We adhere to all CDC/State/local COVID guidelines to keep our employees safe!

Qualifications:

• Must have at minimum 1-year experience in a customer service related role
• Must be proficient in Microsoft Word, Excel, PowerPoint, and working in a corporate network
• Excellent verbal and written communication skills; ability to write in a polished and professional manner
• Team player, ability to work well with others
• Strong work ethic
• A sense of urgency and ability to multi-task, prioritize and meet competing deadlines
• Organized and detail-oriented, complete tasks in an accurate, meticulous, and careful manner
• Must be proficient in general internet usage
• Experience working with Adobe Creative Suite preferred

***We are an equal opportunity employer***

Job Type: Full-time

Pay: $16.00 – $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• What is your salary requirement?

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote