Indiana Finance Company Hiring for Account Manager / Collections/ Relationship Manager Job at Indianapolis, IN Full Time

ARE YOU LOOKING FOR AN EXCITING AND REWARDING CAREER? IF SO, YOU’VE COME TO THE RIGHT PLACE.

Successful candidates will work in a call center environment assisting customers, by answering questions, taking payments, and providing payment solutions.

Responsibilities:

• Answer inbound customer calls
• Review delinquent customer accounts
• Collect complete customer information, including the reason for delinquency via telephone
• Make payment arrangements
• Monitor customer progress and making outbound collection calls
• Work with customers and internal staff to resolve delinquency

Requirements:

• Goal-oriented
• Commitment to excellence in customer service
• Clear and concise communicator with a friendly demeanor and positive attitude
• Effective written and verbal communication skills
• Problem-solving skills and ability to work under pressure
• Display effective interpersonal skills with all levels of the organization
• Must be highly organized and detail-oriented, with the ability to prioritize responsibilities
• Strong integrity and work ethic is critical; as well as the ability to have fun and work in an engaging, highly collaborative team environment
• Collections experience with a focus on supporting customers, for a successful future
• Automobile or small loan finance company collection experience is a plus
• Follow company’s HEART Model

Hours:

• M-Th 8:00 AM – 5:00 PM
• Fri 9:00 AM – 6:00 PM
• Every other Saturday a half-day (working remotely). Employee will receive a half-day off during the week if they are required to work half of a Saturday.

This position offers competitive base pay, benefits, and an outstanding bonus program. Multi-day training program. Will train the right candidate, who has a great attitude for success, a focus for teamwork, and a strong work ethic.

Veterans encouraged to apply.

Indiana Finance Company is an equal opportunity employer

Job Type: Full-time

Pay: $45,000.00 – $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Collections: 1 year (Preferred)
• Customer service: 1 year (Preferred)

License/Certification:

• Driver’s License (Required)

Work Location: One location