Due to our success and increased business opportunities, we are looking for an Absence Management Analystto provide excellent customer service to employees with regards to all aspects of absence management. This position is a subject matter expert regarding all types of employee leaves of absence, including Short Term Disability, FMLA, Long Term Disability, Unpaid leaves, state/city specific leaves, etc. The ideal candidate will demonstrate a high level of professionalism, possess the ability to work well in a fast-paced environment, the flexibility to easily adapt to changing priorities and desire to engage in new opportunities to learn
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
· Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate service
· Responsible for utilizing the tools provided to maintain compliance with federal, state, local and union specific leave policies
· Coach employees, managers and HR professionals on the appropriate web based processes, legal requirements and policy regarding leaves
· Provide employees/managers with information and assistance regarding potential leaves
· Produce and track all required documentation
· Assess, adjudicate, and track all FMLA claims and available time
· Coordinate leaves with Short Term Disability Vendor and Workers’ Compensation Claims Teams to properly administer concurrent leaves
· Update employee records in the HR/Payroll system as appropriate
· Escalate issues to the proper management resource as appropriate
· Maintain established performance goals and help ensure the organization is meeting performance targets and complying with service level agreements
· Provide critical thinking regarding absence management processes. Identify trends and make recommendations for continuous process improvements to management
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED
· A minimum of an Associate’s Degree is required
· Two or more years of professional experience in absence management is preferred; Customer Service experience is preferred
· Knowledge of FMLA regulations and requirements and ADA is highly desired
· Hands on experience with HR/Payroll systems is desired, along with experience using email and Microsoft Office suite
· Must have a strong disposition toward customer service and proven aptitude for computer based leave transaction processing
· Legal right to work in the United States
Lockton Companies, LLC is an equal opportunity employer. As a privately held company, we offer a competitive compensation and benefits package reflecting our commitment to attracting and retaining great individuals. This includes
health, vision and dental coverage, which begins on your first day of work, 401(k) with match and immediate vesting, a competitive vacation plan and unrivaled career advancement opportunities.
Job Type: Full-time
Salary: $60,000.00 – $85,000.00 per year
Benefits:
Schedule:
Supplemental Pay:
Ability to commute/relocate:
Work Location: One location
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