Implementation Specialist –Aldine ISD (Houston, Contract) LOOKING FOR Implementation Specialist –Aldine ISD (Houston, Contract) JOB AT Dallas, TX

RoboKind is an education technology company, whose mission is to create equitable and inclusive education for all students. We have created innovative, diverse, humanoid, facially-expressive robots that deliver a full social-emotional curriculum to autistic and special education students in their own environment. Our award-winning, evidence-based curriculum has touched the lives of tens of thousands of students, teaching them emotional recognition skills, conversational skills, self-regulation techniques, and how to apply all of the above in various situations-helping them to improve academic outcomes, develop meaningful relationships, and generally feel confident and empowered in their social interactions.

RoboKind is a mission-driven company, and all employees have a strong connection to our purpose. As a small company, employees and independent contractors have the opportunity to expand their roles and grow into bigger roles. A growth mindset is very important! We encourage a “culture of candor,” and feedback is given early and often. We celebrate each other’s wins and encourage new ideas and healthy debate. We are agile, and we need agile team members!

RoboKind is an equal opportunity employer and does not discriminate against any applicants on the basis of race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

Additionally, RoboKind welcomes applications from neurodiverse individuals and is willing to make accommodations in the interview process to best suit the needs and strengths of the individual. If you require accommodations, please let us know when we reach out to schedule your initial interview.

Compensation: $55-$65/hour – Commensurate with education level and experience; a combination of base hourly pay with bonus potential tied to partner success, measured by fidelity and usage of RoboKind programs.

Education Level:

• Bachelor’s degree from a four-year college or university, AND
• Minimum three years of experience in a similar role, OR
• Equivalent combination of education and experience (more professional experience and less formal education is acceptable)

Position Overview:

We are looking for an experienced Implementation Support Specialist (Contract) who is passionate about our mission and our customers! This position will support a large Houston partner and their implementation across 25 schools. Experience in the EdTech industry and/or a background in K-12 education is strongly preferred. The right team member will be a strong communicator who loves maintaining relationships with the partner, working with educators at all levels, and has a strong passion for the RoboKind product and mission. There is a technical support aspect to this role, so the right fit will need to be comfortable with technology and troubleshooting. The Implementation Support Specialist will be primarily responsible for working with educators and students in the classroom in order to ensure high fidelity usage. Strong organizational skills are very important.

Primary Duties and Responsibilities include:

• “Pushing into” classrooms across a large Houston district to support in-person program usage and fidelity
• Ensuring the timely and successful ongoing communication of program utilization, progress, and/or other information according to partner needs and objectives
• Preparing and communicating clearly the progress to internal and external stakeholders on a weekly and monthly
• Working tech support requests in a timely manner and meeting with/escalating issues to the development team as appropriate
• Training educators on best practices and new features within the RoboKind platform
• Proactively problem-solving partner issues
• Addressing partner inquiries in a timely, professional, and clear manner
• Communicating, and when necessary, escalating partner concerns, issues, or problems with internal teams (including product development, partnerships, etc.)
• Proactively identifying and documenting suggestions/recommendations to improve the partner experience
• Working within our CRM to manage and thoroughly document partner activity and progress

• Participates in ongoing meetings with RoboKind Partnership, Implementation, and Professional Learning teams

Location of Work: It is very important to note that this role is an in-person contract assignment and will require local, timely presence across a large Houston district. Travel expenses will be covered as agreed in the contract.