ImpactLife Hiring for Director of Donor Service for Not for Profit Blood Center at Burlington, IA  Full Time

ImpactLife is the exclusive provider of blood products and services to our partner hospitals in Illinois, Iowa, Missouri and Wisconsin. The blood center is based in Davenport, Iowa, where ImpactLife’s testing, processing, and primary distribution center of blood components is located. ImpactLife is a not-for-profit 501(c)(3) organization.

ImpactLife has an opportunity to join our team as a Director, Donor Services. The Director, Donor Services is primarily responsible for the strategic planning, development, organization, coordination, and management of the activities associated with Donor Services and Donor Services Logistics of assigned territory. Functions may be divided between two positions. Position is open throughout our service territory.

In this role you will:

• Be responsible for the leadership of all DS initiatives including, but not limited to development, implementation, execution, and analysis of all programs, goals, strategies/strategic initiatives and compliance in support of the ImpactLife mission, department goals and creating a culture rich in satisfaction of internal and external customers.
• Provide and demonstrate consistent and strong leadership skills in support of the ImpactLife mission and regulatory compliance providing on-going support, timely and open communication to the DS leadership team and staff with clear assignment of expectations and assigned accountability.
• Demonstrate and encourage staff to apply critical thinking and application when problem solving or elevating department needs while maintaining the integrity of the department and ImpactLife standards.
• Provide leadership and professional development of direct reports and all DS staff.
• Ensure the responsibilities, authorities, and accountability of all direct reports are defined and understood. Provide consistent and fair feedback on a regular basis. Address performance concerns in a timely matter in conjunction with senior management and/or HR.
• Lead the DS management team in the preparation and execution of departmental budget while evaluating and monitoring opportunities for savings, improved efficiencies and/or processes.
• Ensure that DS has the appropriate staffing levels and daily scheduling to meet department needs. Support and provide direction to Lead, Supervisor and/or Manager to navigate through staff retention plans including development, new employee recruitment/interviewing and hiring process as well as temporary staffing needs.
• Maintain working knowledge of the department’s automated timekeeping system, ensuring that employees’ hours worked are accurate, and that required documentation is forwarded to Human Resources department. Monitors attendance for non-conformance to attendance policy. Oversee department compliance.
• Be Responsible for the oversight and direction of assigned staff regarding all compliance with current Good Manufacturing Practices (cGMP) by performance and documentation of all processes per the SOPs.
• Continually monitor, identify, and develop process improvement opportunities and initiatives protecting the organization and department from risk and identifying areas of efficiencies through lean initiatives, in a timely manner and in accordance with established deadlines/timelines.
• Ensure training initiatives and competencies for new hires and existing staff are met and current. Coordinate with DS Training team and DS leadership evaluating effectiveness and areas of need.
• Develop and/or utilize benchmarking or other center/industry metrics to monitor efficiency and effectiveness of assigned department and ImpactLife. Communicate and educate staff of those quality metrics. Identify opportunities to improve efficiencies and meet or exceed metric goals.
• Ensure and comply with all safety policies as stated in the ImpactLife safety manual, SOPs or work guidelines in local, state, and federal regulations and entities.
• Participate in appropriate proficiency programs adequate to maintain licensure and accreditation by FDA, the AABB and other appropriate agencies and associations as needed including compliance with local, state, and federal regulations and standards.

What you need to bring to the table:

• Minimum of eight years previous blood center or equivalent health care experience preferred.
• Minimum of five years supervisory or management experience preferred.
• Formal preparation equivalent to a four-year degree is preferred.
• Equivalent combination of demonstrated work experience and education may be considered.

What’s in it for you:

• Competitive salary that increases with experience.
• Comprehensive benefits packages including Medical, Prescription, FSA/HSA, Dental, Vision, Life Insurance, PTO, 401k, EAP and more!
• Be a part of a dedicated team that makes us a recognized leader in the blood center industry. Our work is unique, personal, fulfilling, rewarding, and making a difference right here in our communities.

This is not an ordinary heath care job. Our work is unique, personal, fulfilling, rewarding, and making a difference right here in our communities. We offer an opportunity to be a part of a

Pre-employment background check and drug screen are required.

Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities