Illinois Wesleyan University Hiring for Communications Assistant/Dispatch at Bloomington, Illinois (US) Full Time

Responsible for maintaining essential operations of the Campus Safety Main Office and Dispatch Center. Duties include operating the main switchboard, receiving and transferring calls, and serving as frontline reception and dispatch for all inquiries. Requires thorough understanding of all relevant policies, protocols, and operational systems used by Campus Safety. Functions independently and supervises student workers during 2nd shift operations; Monday-Friday, 1pm to 9:30pm.  This is a full-time, 12 month, on-campus position.  Generous benefits include health, retirement, considerable time off, and access to multiple tuition programs for employees and dependents.

Responsibilities:

• Communications and Operational Support; operates the IWU switchboard, phones, 2-way radio system; provides frontline reception for all walk-in, phone, and email inquiries; maintains realtime contact and dispatches officers; maintains documentation of Campus Safety contacts and operations.  

   

  Security and Emergency Response Support; monitors camera, phone, and access control systems as needed; remotely supports officers, logs and tracks Campus Safety Department activities; facilitates communication between Campus Safety, other IWU Departments, public first responders, and external partners.

   

  Service Delivery; issues and replaces IDs; implements ID pre-processing for move-ins; issues and tracks parking passes and visitor passes.

   

  Office administration; monitors upcoming event announcements, coordinates electronic access control settings for university events; distributes keys and maintains key inventories; runs motor vehicle record checks as needed and maintains recordkeeping for IWU vehicle safety program

   

Requirements: 

• High school diploma/GED is required

   

  One year of professional experience in a dispatch center, operations center, call center,  or other position involving communication, coordination, dispatch services, or similar operations, is required.  

   

  Clear verbal communication, patience and professionalism in delivering service to a diverse campus community, and experience with (or ability to learn) the operation of telephone switchboards, access control software, and similar technical systems, are essential qualities for this position.    

   

  Shift: Monday-Friday, 1pm to 9:30pm. Occasional schedule changes based on special events or operational needs

   

  Physical demands: Ability to occasionally lift up to 25 pounds

   

Application Information:

Please download the application at www.iwu.edu/human-resources/Positions.html. Review of applications will begin immediately and the position is open until filled. Submit to:

Email:  [email protected]

Illinois Wesleyan University
Human Resources, Holmes 209
1312 N. Park Street
Bloomington, IL  61701
Fax:  309-556-1710

The final candidate will pass a pre-employment background investigation. 

Level 16: $16/hr

Illinois Wesleyan University does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Illinois Wesleyan University is committed to recruiting, supporting, and fostering a diverse, inclusive, and civil community of outstanding faculty, staff, and students. We seek candidates who have a demonstrated commitment to supporting and further building our community in these dimensions. Illinois Wesleyan University is an EEO Employer.  Illinois Wesleyan University’s sexual misconduct policy may be accessed at www.iwu.edu/human-resources/SexualMisconductPolicy.html.  Illinois Wesleyan University is an equal opportunity employer committed to diversity and inclusive excellence; details at www.iwu.edu/diversity.