IKEA Hiring for Retail Customer Service II (20-34 HRS/WK) Job at East Palo Alto, CA Full Time

Why we will love you

You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It’s the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you’ll be doing day to day

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
• Meets customers’ needs, solves problems independently, and recognizes when to escalate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

QUALIFICATIONS

• 1 year sales or customer service experience preferred
• High School Diploma or equivalent

Apply now!

JOB TYPE – Permanent, Part-time BENEFITS ELIGIBLE? No HOURS – HL2(20-34 hours/week) Open availability preferred. Working hours range from 7:00am-10:30pm Monday-Sunday, however we have flexible hours, Weekends required. You will have off 1 weekend/month. Schedule released 4 weeks in advance. Starting rates range from $18.35- $26.20 and will be based on relevant work experience. Whether you’re part time or full time, we offer competitive benefits and perks, such as medical and Rx*, dental, vison, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more. *eligible starting at only 20 hrs/wk