IK Hofmann Hiring for IT Manager **$70K** Job at Rutherford College, NC Full Time

Job Description: IT Manager

Purpose of position

• Implement infrastructure management.
• Single point of contact for applications business requirements according to ICT corporate guidelines.
• Apply and support ICT governance and security policies according to corporate guidelines.
• Support Operation Technology (production and maintenance) for infrastructure, security and application integration with ICT systems (ERP, MES)

Key accountabilities

• Implement internal customer service with timely responses;
• Implement/ maintain relationships and communication with business colleagues to drive ICT initiatives;
• Maintain a culture of accountability with full awareness of technical needs, continually improving;
• Apply ICT security policy and guidelines for the company;
• Manage effectively to requests for help desk support, resolve end user problems documenting the activities in the tracking system – ITSM tool
• Manage configurations, utilities, software default settings, etc. for local devices;
• Document internal procedures & work instructions according to the Company ICT policy;
• Support with onboarding of new users, manage PC setup and configuration for new employees using established standards;
• Install, test, and configure new workstations, peripheral equipment and software;
• Maintain inventory of all equipment, software, and software licenses;
• Report on specific time frame open points to the ICT Corporate team;
• Perform timely workstation hardware and software upgrades as required.

ESSENTIAL SKILLS & ABILITY

• Problem Solving: identify and resolve problems in a timely manner, gather and analyze information skillfully. Function as a self-starter with the ability to work independently.
• Customer Service: manages difficult situations effectively, responds promptly to internal and external customer needs and meets commitments. Exhibits strong interpersonal techniques, is positive, respectful, and customer focused.
• Planning/Organizing: prioritizes and plans work and uses time efficiently. Attention to detail, organized, able to meet deadlines.
• Adaptability: adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events. Can function as a self-starter with the ability to work independently.
• Safety and Security: observes safety and security procedures and uses equipment and materials properly. Ability to read and interpret safety rules and instructions which are posted in English.
• Communication: effectively and professionally conveys information internally and externally through verbal and written communication skills. Actively listens, communicates clearly, concisely and assures understanding.

ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

• High school diploma required;
• Certification, Continuing Education, Associates or Bachelor’s degree in Information Systems or related field preferred; or appropriate mix of education and experience;
• 5 years of relevant experience in IT office;
• Deep knowledge ofof Microsoft Office, Google Suite is a plus;
• General knowledge of ERP systems SAP is a plus;
• ITIL certification is preferred;
• Deep Knowledge of Microsoft Windows server management

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