Hydro Hiring for Customer Service Representative Job at Phoenix, AZ Full Time

Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles, to advanced development and manufacturing for most industries. Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations.

Hydro is committed to leading the way in shaping a sustainable future and in doing so, creating more viable societies by developing natural resources into products and solutions in innovative and efficient ways to industries that matter.

Job Location: Phoenix, AZ – Fabrication Plant

This position is located at: 402 N. 44th St

Phoenix, Arizona 85043

Hydro employees can enjoy several benefits including:

• Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
• Retirement Savings Plans with Company Match/Contributions
• Education Assistance
• Bonus Plan Eligibility
• Parental Leave

Job Summary:

This position links customer service to manufacturing through scheduling all manufacturing and raw materials ensuring a balanced approach to inventory management.Customer Service owns the processes that ensure products are delivered on time by assessing and coordinating customer demands with manufacturing scheduling and outside service processes.

Required Education/Experience:

• Associate’s degree-required
• Minimum of 5 years’ experience in a manufacturing environment working in a similar role

Preferred Skills/Qualifications:

• Demonstrated proficiency of Microsoft Office Suite (including Outlook, Word, Excel, PowerPoint)
• Demonstrated proficiency in communicating both verbally and written.
• Highly motivated, creative, and results oriented
• Outgoing, consultative, and engaging
• Exceptional leadership, example setting, and change management skills

Job Responsibilities:

• Primary point of contact for existing and prospective customers.
• Responsible for conducting contract review on all incoming customer purchase orders.
• Processes customer orders, credits, complaints, returns and other inquiries.
• Prepares customer delivery reports by collecting, analyzing and summarizing information to proactively communication potential late deliveries.
• Coordinate with quality, engineering and production operations to ensure 100% customer on-time delivery is achieved by establishing and monitoring schedules to proactively identify and address any issues.

Care, Courage, & Collaboration

At Hydro We care about our People!

We care about Safety!

Hydro is heading in a new and exciting direction, and we depend on different perspectives to solve our tasks and meet customer needs. Building on our three core values – Care, Courage and Collaboration – we target a high performing and sustainable work environment based on inclusion of our differences. Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law.

If you need an accommodation in order to complete the application, please let us know by completing the form below or by calling +1 (412) 643-3602.

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