Hydrex Pest Control of the North Bay Hiring for Customer Service Representative Job at Petaluma, CA Full Time

Customer Service Representative

Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization?

What do our Customer Service Representatives (CSR) do?

Our CSRs are the first contact to help resolve customers’ concerns. They are courteous, knowledgeable, and empathetic to the callers’ concerns in their homes and businesses. They enjoy making a customer feel confident that their concerns will be handled promptly and professionally.

Responsibilities include but are not limited to.

• Maintain good customer relations both on the phone and in person
• Gather information from customers to help identify and solve problems
• Confirm, schedule, and reschedule services for the customer
• Set service appointments for new customers/ Current Customers
• Sell the value of our services and suggest upgrades to service
• Answer billing questions and process payments
• Prepare inspection reports
• Complete general clerical duties as assigned
• Work as a team with office personnel and technicians
• Smile while talking on the phone

Qualifications

• High school diploma or GED
• call center or customer service experience
• Experience in Microsoft Suite, Google Suite and Adobe Acrobat
• Ability to learn new computer programs such as FieldRoutes
• Have excellent listening and communication skills
• Have a pleasant phone voice and ability to clearly speak and be understood on the phone
• Knowledge of local Counties and Cities
• Demonstrate multitasking skills to enter accurate data and type while speaking with customers
• Remain calm and able to work under pressure when busy and help other team members
• Strong attention to detail and willingness to learn
• Excellent organization and time management skills
• Available to work Monday-Friday 8am – 5pm
• Positive attitude and good work ethic
• Effective team player
• Must be willing to work long-term
• Spanish preferred but not required

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: One location