H&R Block Hiring for Tech Support/Call Center Technician Job at Windsor Heights, IA Full Time

What you will do…

Provides technical PC, peripheral, network and software break-fix, on site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge and computer systems to resolve and track user incidents. Effectively communicates and assists clients regarding their technical support issues. Serve as a liaison between business partners.

Day to Day you will…

-Coordinate the setup, shutdown and support of PC hardware and software for H&R Block’s field company offices in compliance with instructions provided.

-Maintain, troubleshoot and support field systems in company-owned field offices by phone, chat and onsite visits.

-Help trouble shoot/support offices by phone and chat.

-Maintain an inventory of district resources. Maintain hot spare tracking and control for computer equipment in the district.

-Ensure essential communication with business partners and Company Support Manager on issues and needs.

-Maintain network and telephone systems in company offices.

-Document hardware problems and their resolution with ticketing system.

-Remote into and/control desktops to resolve technical issues.

-Maintain a technical working knowledge of product or products supported by the department.

-Handle field contacts while ensuring quality measurement procedures, and work instructions are maintained with policy guidelines.

-Perform other duties as assigned.

What you will bring to the team…

-High school diploma or equivalent

Work Experience:

-Experience with Windows Environment, Windows network configurations and MS office (or equivalent)

-Access to and ability to drive a motor vehicle; possession of a valid driver’s license, adequate insurance coverage as required by applicable state law and a good driving record.

-Ability to work independently or on a team

-Oral, written and interpersonal communication skills

-Demonstrated decision making, analytical and problem-solving skills.

-Demonstrated organization, prioritization and project coordination skills.

-Demonstrated ability to set up, maintain and troubleshoot computer hardware, networks and systems.

Job Type: Full-time

Pay: $15.00 – $17.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Windsor Heights, IA 50324: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Microsoft Access: 1 year (Preferred)

License/Certification:

• Driver’s License (Required)

Work Location: Hybrid remote in Windsor Heights, IA 50324