HP Hiring for HyperX Customer Service Representative Job at Fountain Valley, CA Full Time

Under general supervision, the customer service representative’s responsibilities are to coordinate the warranty of HyperX product for replacement. Assist customers inquiring on configuration, pricing and availability of product information on our website. The representative is responsible for researching and resolving complaints to ensure customer retention and satisfaction. Performs other duties as assigned.

ESSENTIAL FUNCTIONS:

• Processes and assists internal and external customers returning HyperX product(s) for replacement. Determines and collects necessary information for customer service contact database to complete the return process

• Assists domestic and international customers via phone, email, and chat, in upgrading/configuring systems and responding to basic technical questions regarding HyperX and their products

• Calls, emails, and chats, requests from customers with questions or concerns with their HyperX orders or warranty replacements.

• Verifies and maintains customer service documentation, files, and records using applications such as a customer service contact database, MS Word and Excel.

• Resolves external and internal customer service issues independently with general supervision.

• Uses a combination of pre-established guidelines, creativity, and independent judgement to make decisions and to accomplish goals and objectives.

• Willingness to work additional shifts if necessary, typically during the months of October through February and/or during peak vacation periods.

The preceding functions have been provided as examples of the types of work performed by employees assigned to this classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Qualifications:

• High school diploma or equivalent

• 1-3 years of working in Customer Service or equivalent

• Must be able to speak, read, and write English fluently

• Must be proficient with Microsoft Excel and Word.

• Intermediate typing skills and computer skills are required

• Excellent communication and customer service skills are required

• Knowledgeable in common practices, concepts, and procedures

• within the customer service field

• Experience in a call center environment.

Desired Qualifications:

• Associate’s degree. Bachelor’s degree is a plus.

• Basic knowledge of computer hardware, gaming and technology

• Hands-on experience responding to customer inquiries via chat, phones, and email.

• Type 55 words per minute

• Ability to speak, read, and write Spanish and/or French fluently

Abilities:

• Cooperate with others in a team environment.

• Make independent accurate and timely decisions.

• Coordinate and resolve a variety of customer concerns.

• Handle several tasks simultaneously without sacrificing quality.

Special Requirements:

• Flexible work schedule within the hours from 6am to 5pm, Monday – Friday.

• Overtime as needed

Where legally permitted, an offer of employment is conditional upon you providing proof that you are fully vaccinated against COVID-19 (as defined by the CDC) as of your first day of employment.

HP is an equal opportunity employer: https://tbcdn.talentbrew.com/company/3544/v1_0/PDFs/HP%20Inc%20EEO%20Policy%20Statement%202017_Final_signed.pdf

#LI-POST