This customer facing field break/fix position provides a wide range of hardware support and related services. Supported products will be HEAVILY focused on the hardware repair of HP print devices (DesignJet, A3, LaserJet) and is a required skillset. Strong candidates will also have a skillset in Personal Systems (Laptop, Desktop, POS, Workstation). A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-controlled, resourceful, and determined for success.
This position is in Birmingham, AL and the candidate must reside within 30 minutes of Birmingham. The position will support all customers in the Birmingham area (approximately a 100-mile radius). There will be extended drives to cover beyond the 100 mile radius.
This is a team-based group of self-starting, technical/mechanical delivery professionals. This ever-changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both HP and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow HP’s business in a profitable manner and within budget. It is imperative that the candidate understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: hardware repair, hardware configuration, installations, and working with escalation personal performing and assisting in technical action plans to remediate technology issues.
CORE COMPETENCIES FOR SUCCESS:
MISC
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