Hospice Source Llc Hiring for Customer Service Associate Job at Carrollton, TX Full Time

***IF YOU WANT TO WORK FOR AN AMAZING COMPANY COME TO HOSPICE SOURCE***

THE POSITION IS: *PART-TIME,* REMOTE AND *REQUIRED TO WORK SATURDAY’S AND SUNDAY’S.

• Obtains patient information; assures accurate and timely documentation and/or entry of DME orders and pickups.

• Answers in-coming calls in accordance with department standards.

• Adheres to department quality standards on all calls.

• Adheres to department quality standards when documenting accounts and keying orders and pickups.

• Demonstrates professional etiquette and courtesy when communicating.

• Resolves patient/client complaints by identifying problems and coordinating appropriate solutions.

• Maintain and demonstrate a hands-on knowledge of the equipment provided by the organization.

• Comply with and adhere to all organizational policies, federal, state and HIPAA guidelines; JHACO regulations.

• Performs other related duties as directed by management.

• Education: High school diploma or equivalent is required.
• Experience: Minimum 1 year related experience and/or training.
• Computer Skills/Equipment: Knowledge of Microsoft Word and Excel. Type a minimum of 35 words per minute.
• Must be able to work evenings and weekends

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand and use hands to finger, handle, or feel. The employee is required to walk. The employee must lift and/or move up to 25 pounds.

• Machines/Equipment Used: Computers, copy machines, telephone, fax machine and other equipment as necessary.

Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee may work in a high stress environment, including frequent communications with patients, patients family, healthcare professionals, coworkers, and clients. The noise level in the work environment is usually moderate..

HS2022LP