Hodgson Consulting & Solutions Hiring for Experienced – IT Support Tech/Help Desk Support Level 2 Job at Buffalo Grove, IL Full Time

We are looking for a customer focused IT professional, NOT a ticket-closer (we track customer satisfaction, not just ticket stats) to provide onsite and remote support to our clients. If you really want to help people, come work for us.

YOU MUST HAVE A 3 – 5 YEARS OF IT SUPPORT EXPERIENCE with a positive track record of customer satisfaction and ticket resolution. Please ONLY apply if you have experience supporting/ troubleshooting issues involving Windows and other Microsoft’s core business applications, and advanced understanding of operating systems, business applications, printing systems and network systems. We are looking for someone with the following certifications: Comptia A+ or equivalent experience, Comptia Network+, Security+ and/or Microsoft certifications. Citrix certifications are a plus. A valid driver’s license and proof of insurance is required.

This position offers a competitive salary. As a full-time employee, you will qualify for health insurance, dental insurance and paid time off. You MUST be based in our Buffalo Grove office (sorry no exceptions). This is an awesome opportunity for someone who:

· Loves a faster-paced, NO DRAMA environment.

· Has excellent customer service skill and manages time well working with multiple clients at the same time.

· Enjoys helping clients, talking to people and has a good “desk-side manner”

· Is a quick, self-motivated learner and wants to work for a company that will invest in their learning and skill development (we WANT you to learn and get better)

· Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieving success.

· Likes the idea of working for a smaller (but growing) company where their ideas and contributions directly impact the company’s success, direction and growth.

· Understanding that fixing the technical issues is only half the task, the other half is taking the time to be sure the customer is absolutely ecstatic about the work you just completed.

· Has the ability to work after hours and/or weekends when necessary

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Buffalo Grove, IL 60089: Reliably commute or planning to relocate before starting work (Required)

Experience:

• hands on enterprise desktop and network support: 3 years (Required)

License/Certification:

• Microsoft certification (Required)
• CompTia certification (Required)

Work Location: One location