Hinderliter de Llamas & Associates Hiring for Customer Service Specialist Job at Fresno, CA Full Time

Job Description

Company Overview

HdL Companies is a pioneer and leader of auditing, operations, and revenue solutions for public agencies with over 500 government agencies in 11 states and has recovered more than $3 billion in revenue for our clients. Founded by local government leaders, HdL maintains a unique government perspective and dedication to supporting clients, resulting in a 99.6% client retention rate since inception. HdL Companies is a fast-growing, progressive company offering competitive benefits, salary, and a great company culture.

Core Values

HdL team members individually and collectively aspire to the following core values:

Deliver Excellence In Everything – We anticipate needs and believe that delivering extraordinary service, inside and outside our organization, is key to our success. We passionately pursue excellence in everything we do.

Do The Right Thing – We always act in the best interests of our company and our clients. We are respectful, have high integrity, and are accountable for our actions.

Foster Relationships – We build lasting relationships based on trust with our teams and our clients. We value collaboration toward our common goals and inspire each other to improve and progress.

Give Generously – We give generously of our time and resources with our teammates, clients and communities. We impart information for best practices, encourage professional development, and support charitable community organizations.

Enjoy The Journey – We enjoy our journey and enthusiastically celebrate our successes. We have fun and find fulfillment working with our colleagues and clients.

Be Authentic, Grateful, and Humble – We are thankful for the success we have achieved individually and as a company and never take it for granted.

Objectives of this Role

• Provide excellent customer service to taxpayers, businesses, and the public, primarily via phone and email.
• Process and review tax returns, forms, applications, and payments daily.
• Notify, review and resolve outstanding taxpayer compliance issues.
• Thorough knowledge, interpretation, and application of the local tax and business license ordinances.
• Resolve revenue discrepancies through identification, explanation, and communication procedures.
• Positive attitude and outlook; respectful at all times.
• Ability to work effectively in teams.

Skills and Qualifications

• Strong computer, clerical, and technical skills with demonstrated proficiency in Excel, Outlook, and Word.
• Excellent verbal and written communication skills and ability to manage a large call volume.
• Exceptional customer service skills and ability to de-escalate sensitive issues while upholding City standards and requirements.
• Proven high level of accuracy and review in data entry and analysis.
• Ability to work independently with strong organizational, decision-making, interpersonal and conflict-resolution skills.
• Ability to work effectively and complete tasks in a timely manner despite a heavy workload, frequent interruptions, and other occurrences inherent to this position.

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days are generally Monday through Friday, 8:00 a.m. to 5:00 p.m.

Benefits

• Full-time, stable position
• Employee Stock Ownership Plan
• Opportunity to participate in 401k
• Medical, Dental, Vision, Life/AD&D, LTD and Employee Assistance Program
• Paid time off for Vacation, Sick and Holidays

Learn more about our HdL ESOP at: https://www.hdlcompanies.com/about/careers