We’re delighted you’re considering joining us!
At Hill Physicians Medical Group, we’re shaping the healthcare of the future: actively managed care that prevents disease, supports those with chronic conditions and anticipates the needs of our members.
Join Our Team
Hill Physicians has much to offer prospective employees. We’re regularly recognized as one of the “Best Places to Work in the Bay Area” and have been recognized as one of the “Healthiest Places to Work in the Bay Area.” When you join our team, you’re making a great choice for your professional career and your personal satisfaction.
Overview:
The Service Desk Analyst position plays an IT professional role in which she/he assists Manager, Service Management to ensure that end users are receiving the highest quality service at all times. This resource will be responsible for following all procedures related to the identification and resolution of end user technical support requests. She/he will work under the direction of Supervisor and Manager to collaborate with other IT departments to drive the resolution.
Specialization:
Non-Epic:
The service Desk Analyst will provide support in resolution, triaging and follow up of all Non-Epic related tickets. This resource will be support Account administration, Microsoft office tools, basic MS Windows operating systems, WebEx, Video conferencing, laptops, VDI and Mobile. Provide onboarding and off boarding of an employee as needed.
Epic:
The service Desk Analyst will provide support in resolution, triaging and follow up of all Epic related tickets. This resource will be support internal business users, and external providers as needed. They will provide tier 1 support for Epic workflows and functionality, video visit related issues and Provider accessed web applications like provider portal, Hill Connect, Cozeva etc.
Job Responsibilities:
Leadership:
Job Complexity:
Required Experience and Professional Skills
Professional skills
Required Education and Certifications
Education:
Certifications:
Non-Epic:
Microsoft tools certification desired
Epic:
Epic certification desired
Additional Information
Hill Physicians is an Equal Opportunity Employer
Job Type: Full-time
Pay: $79,200.00 – $103,000.00 per year
Benefits:
Experience level:
Schedule:
Work Location: Hybrid remote in San Ramon, CA 94583
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