Highland Clinic Hiring for IT Application Analyst Job at Shreveport, LA Full Time

Provide support for application issues identified internally and/or by external vendors and ensure that computer applications being used meet the needs of the organization. Assist in evaluation and implementation of application iterations and replacements to better meet the goals of the organization. Monitor automated processes to ensure successful completion. Provide problem analysis, problem solving, and problem resolution in addition to technical application support.

ESSENTIAL FUNCTIONS:

· Analyze current applications for efficiency.

· Work with IT department to evaluate and test new software solutions and oversee the implementation of new applications.

· Monitor systems and applications and troubleshoot when necessary.

· Record and maintain reported questions/problems in an incident tracking system.

· Work and complete tickets from the IT ticket queue and answer IT help desk phone calls as needed.

· Build and maintain practices, new providers, CPT codes, contracts, etc. in NextGen EHR and practice management (EPM) applications.

· Maintain electronically filed insurance claims, uploads, downloads and reconcile electronic remittances (ERAs) in a timely manner.

· Troubleshoot HL7 and other interface issues.

· Maintain application for patient appointment reminders and other patient notifications.

· Run and provide reports as needed to various departments.

· Build all new hires in active directory, as well as all other systems that are needed.

· Assist with maintenance and updates to phone system.

· Communicate effectively internally and with external vendors.

· Manage a workload of technical support issues on a timely basis.

· Provide written and/or verbal statuses internally and with external vendors on a timely basis.

· Create documentation for internal processes.

· Ability to work independently without direct supervision.

· All other duties as assigned.

QUALIFICATIONS:

· Excellent communication skills.

· Computer proficiency.

· Customer Service and/or Help Desk experience.

· Experience with incident tracking systems.

· Demonstrates investigative and diagnostic skills.

· Experience with data Processes, excel / SQL.

· Ability to handle confidential information.

· Detail oriented including a well-organized system for handling workload.

· Ability to prioritize and handle multiple tasks.

· Ability to work longer hours and later shifts as needed .

EDUCATION AND EXPERIENCE:

· Associate degree in computer science, IT, or a related field; bachelor’s degree preferred

· 3+ years of IT experience; experience in healthcare and insurance industries preferred

· Knowledge of HIPAA Privacy and Security Rules preferred

Job Type: Full-time

Pay: $52,000.00 – $82,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Compensation package:

• Profit sharing

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Associate (Required)

Experience:

• applications: 3 years (Required)

Work Location: One location